Can I get a full refund if I cancel?

Should you need to cancel your booking for any reason call us immediately on 01271 872 390 and we will advise you of the procedure. In order to cancel your booking and if you are making a claim if you have purchased our Holiday Safeguard Scheme cover, you will need to complete our Cancellation Form and return it to us: Download Cancellation Form 

If you cancel your holiday at any time you will be responsible for the full cost of your holiday. However, if you added our Holiday Safeguard Scheme at the time of booking, you will be covered for some of these costs depending on when you cancel your holiday and the reasons for cancelling. The cancellation must be confirmed by the person who made the booking.

Please note: All terms and conditions will apply once your payment has been processed and your booking is confirmed. Please call our Reservations Team with any queries you may have.