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If I have an outstanding balance should I pay it?

Your balance needs to be paid the due date because if you don't pay any outstanding balance on time for a holiday on a date when our Parks are open Read more...

Can I upgrade?

If the extra space or features of some of our other Holiday Homes appeal to you, then you may be able to upgrade your accommodation free of admin changes Read more...

Can I bring a pet on holiday?

We've put aside some pet friendly Holiday Homes especially for guests with dogs, but as they're designated for pets then you need to book directly Read more...

Can I speak to an advisor?

Our friendly Reservations Team are based right here in Woolacombe so are very knowledgeable about all our Parks and the area. We rarely have long queues Read more...

What if I have symptoms and need to self-isolate?

Please do not travel to the Park. If you or any member of your party listed on your holiday booking displays Coronavirus symptoms or have been told to Read more...

Can I make changes to my booking?

Yes! New for 2021 there's now no admin charges for change like your Park, date, duration or accommodation when you amend your holiday online Read more...

What if I've been diagnosed with coronavirus before my holiday?

Please do not travel to the Park. Please contact us and a team member will advise you of the process. We hope you or your party member feel Read more...

How can I book my holiday?

Fastest way to find a holiday and compare options is on the website plus you'll get the best price always online... guaranteed! No-fuss with Read more...

I can’t find my confirmation?

Once you have made your holiday with us, your email confirmation will be sent out within just a few minutes. If your holiday confirmation has not come Read more...

Do I have to make separate bookings for 2 caravans?

Yes, each booking will need to be made separately and will need to be in the name and address of the lead guest for each booking. Due to data protection Read more...

Can I add extra nights to my holiday?

We're sure you are really going to enjoy your stay, so if you would like to stay longer then please call us in advance or enquire at reception on Read more...

Do you offer adapted Holiday Homes?

We have accommodation which has been specifically adapted for wheelchair users at Golden Coast and Twitchen House. You can find out more about our Read more...

Can I book a seasonal pitch?

Our 2022 Summer Parking pitches are now fully booked.  Have you considered Summer Storage? You can leave your tourer in our storage area at Read more...

What if I've been made redundant and cannot afford to go?

We understand this is a difficult time for you and therefore we're allowing you to transfer all you've paid on a holiday booked with Woolacombe Read more...

Do we get a discount if we come back?

When you book your next holiday with us within 28 days of leaving the Park and you'll get an extra 10% loyalty discount on top of our advertised Read more...

How do I book more than 1 unit of accommodation?

Bookings of more than one accommodation or pitch cannot be made in one single transaction. For two or more bookings, you will need to book these Read more...

Which accommodation has a sea view?

Golden Coast is located at the head of a pretty valley in landscaped parkland so our accommodation does not have sea views.  Woolacombe Bay sits on Read more...

Do you have any short breaks available?

We do offer 2 different short breaks within our Holiday Homes: 4 Nights from a Monday 3 Nights from a Friday  From time to time we may offer 2 night Read more...

Do you have any availability?

The easiest way to check availability is using our secure online booking tool. Alternatively, please call our reservations team. Read more...

Can I use the future holiday credit across several holidays, or does it have to be used for a single booking?

Your future holiday credit may be used across multiple holidays if there is a remaining balance after initial use. If the price of your new booking is Read more...

Do you offer glamping holidays?

We offer glamping breaks at Woolacombe Bay. Read more...

How can I join or be removed from your mailing list?

If you wish to change how we communicate with you, please log in to My Account and select 'Personal Details'. You will be able to select Read more...

When will I receive my holiday confirmation?

If you have booked your holiday online on this website you'll receive a booking confirmation by email within a few minutes of booking. If your holiday Read more...

Do you provide for guests with accessibility needs?

We are happy to advise on the accommodation which is most suitable for your needs but please make sure that you make us aware of all your requirements as Read more...

Can I book two Holiday Homes under one name?

Under our Terms & Conditions, the lead guest must attend the holiday. Each accommodation should be booked under separate lead guests to Read more...

Do future holiday credit bookings have to be for the same Park or accommodation as originally booked?

Holiday credit can be used to book any new holiday booking in any Holiday Home or Camping & Touring holiday on any available Park or date. Read more...

How do I update my contact details?

If your details change before your holiday arrival date, you can either update your details through My Account, by calling us or by email. Please note Read more...

Can I upgrade my pitch?

We understand that you may change your mind about your pitch needs and would like to change your pitch type after you book. Whether it's an electric Read more...

Why can I not bring a dog on a camping pitch?

Dogs are welcome on all Camping & Touring pitches at Twitchen House,  Easewell Farm and now in our designated pet friendly Paddock pitches Read more...

Can I use my future holiday credit on an existing booking?

Future holiday credits are only available to be used on all NEW holiday bookings. Read more...

What is the maximum number of people that can stay in 1 unit of accommodation or pitch?

Following the latest Government announcement, please ensure you follow HM Government advice and rules carefully.  Our self catering accommodation Read more...

How and when do I need to pay my remaining balance?

When you book your holiday we require a deposit to secure your holiday, the balance is then payable by the date shown on your Holiday Confirmation from us. Read more...

How do I get a promotion code?

From time to time we issue special discounts to customers that sign up to our email newsletter, which can be accessed by the email link. Read more...

I would like to book a holiday as a surprise for a friend or family member how do I do this?

If you would like to book a holiday for a friend or family member as a surprise, we ask that you call one of our advisors. They will then be happy to make Read more...

Can I take my pet Camping and Touring?

Dogs are welcome on all Camping & Touring pitches at Twitchen House, Easewell Farm and on some designated pitches in the "Paddock" at Read more...