My Account Link

How do I book the pools?

You can book your swim session between 12 hours to 1 hour in advance through My Account. Pool bathing bookings are free and open to Read more...

How do I change my holiday booking?

Free amendments when you change online You have so much more flexibility to amend your holiday when you have our Holiday Safeguard Scheme. You Read more...

Can I bring a pet on holiday?

We've put aside some pet friendly Holiday Homes especially for guests with dogs, but as they're designated for pets then you need to book directly Read more...

Can I make changes to my booking?

Yes! There are no admin charges for change like your Park, date, duration or accommodation when you amend your holiday online in My Account. Tweaking Read more...

How do I book multiple bookings?

Each booking will need to be made separately and will need to be in the name and address of the lead guest for each booking. Due to data protection Read more...

How do I find out more about your loyalty discount?

We do offer an additional 10% loyalty discount when you book your next holiday with us within 28 days of leaving the Park. This additional Read more...

How do I submit my holiday cancellation?

The fastest and easiest way to cancel your booking is through My Account. Here you can view the full details of cancellations, including all refund Read more...

My balance is due, what happens if I don't pay?

Your balance needs to be paid by the due date because if you don't pay any outstanding balance on time for a holiday on a date when our Parks are open Read more...

How do I cancel a pool booking?

Pool booking can be amended and cancelled before your swim time through My Account.  Read more...

Can I find out more about ten-pin bowling?

Our Ten-pin bowling alley is available from the moment our Holiday Parks open, right through until the end of season: • Bowling is open from 10am to 1 Read more...

Can I pay my balance in installments?

You can pay the balance of your holiday in installments at any time and any amount at any time by logging in to My Account, as long as your full Read more...

How do I amend my holiday booking?

Free amendments when you change online You can amend elements of your holiday like your Park, date, duration and accommodation or pitch type in  Read more...

Which Park has the best pool?

It depends what you're looking for, many of our guests have their own favourites. You can find out more about our swimming pools here. Read more...

Which Parks have pool flumes?

Twitchen House has two thrilling 80ft long indoor speed slides and Golden Coast has multilane water slides. You will also find flumes on the Read more...

How do I update my contact details?

If your details change before your holiday arrival date, you can either update your details through My Account or by email. Please note: We can only Read more...

If I have forgotten my account password what should I do?

If you have forgotten your online account password then please click on the My Account link and select the 'Forgotten your password' Read more...

How do I log in to my account?

To log into your account please click on the My Account link below. You will then be prompted to enter your email address and password. Once you have Read more...

What is the cost to bring dogs to Park?

You can bring a maximum of 3 dogs in each designated pet friendly self-catering Holiday Homes and in specified Camping & Touring areas for a small Read more...

Can I get a refund on my deposit?

The deposit you pay on your holiday is intended to cover the cost of making your booking, things like card payment fees, securing your payment Read more...

How much is the spa?

During your stay at any one of our four Holiday Parks, you are entitled to a free Spa session lasting 40 minues. This includes the use of our saunas, Read more...

Do I need to book an activity space for adults?

If an adult wishes to take an active part in an activity, then they will need to book a space. If an adult supervising their child or grandchild and does Read more...

Do I have to pay for a pet if I am not bringing one?

If you are booking pet friendly accommodation there is a mandatory charge of £30 per pet per booking up to a maximum of 3 pets. This charge cannot Read more...

How do I find out more about the spa?

Each party receives one 40-minute spa experience per person (aged 12+ years) for each holiday with us. This includes the use of our saunas, steam rooms, Read more...

How do I find out more about nature activities?

You can find out about our EXplorers nature activities on our dedicated page. Read more...

How can I join or be removed from your mailing list?

If you wish to change how we communicate with you, please log in to My Account and select 'Personal Details'. You will be able to select Read more...

Can I upgrade my booking?

If the extra space or features of some of our other Holiday Homes or pitches appeal to you, then you may be able to upgrade your accommodation free of Read more...

Are there any restrictions on sports activities?

Some of our sports activities have specially trained coaches and instructors to make sure they are safe and fun. For the enjoyment and safety of all Read more...

How much it is to use the gym?

We have outdoor fitness gyms which are free to use at Golden Coast, Woolacombe Bay and Twitchen House. At Woolacombe Bay we have an indoor gym with cardio Read more...

How much do I have to pay today?

Securing your holiday at any of the four Woolacombe Bay Holiday Parks couldn't be easier!  With a small deposit you can assure your chosen Park, Read more...

Can I over occupy my accommodation by 1 baby?

For both comfort and safety reasons we cannot allow more people in accommodation than the maximum capacity stated. If you have a larger party you'll Read more...

How are booking amendments and refunds processed?

Switching your holiday when affected by coronavirus incurs no amendment fee - if you select a lower priced break we will refund the difference in the same Read more...

Can I use activities if I am pregnant?

If you are in any doubt at all, you should seek the advice of your GP or midwife before you attend any activity or treatment. If you have any questions or Read more...

How do I find out more about cancelling my holiday booking?

If you have our Holiday Safeguard Scheme then you can claim a refund depending on when you cancel and the reason for cancellation. 'Qualifying Read more...

Why is my balance due?

We offer a number of final payment dates with various special offers and discounts. Your balance due date will be unique to your holiday, the easiest way Read more...

How do I add my car registration?

Check-in is now drive through, so to make it faster for you and all our guests, we'd really appreciate it if you could complete part of your check-in Read more...

Can I add extra guests to my booking?

Adding extra guests is free as long as you do not exceed the maximum occupancy of your accommodation. You can amend the details of who is coming on Read more...

Why can't I view my booking online?

The My Account facility on this website will show bookings that you have made online with Woolacombe Bay Holiday Parks. If you have made your booking by Read more...

How do I find out when my balance is due?

When you book your holiday we require a deposit to secure your holiday, the balance is then payable by the date shown on your Holiday Confirmation from us. Read more...

How do I know who the lead guest is?

The lead guest is the person who's name is on the holiday confirmation.  This person is responsible for the booking contract on behalf of Read more...

How do I change my car registration?

Your car registration details can be amended up to midnight the day before your holiday arrival day by logging into My Account.  Read more...

Can I extend my holiday?

With so much happening on Park, it's no surprise we may need to stay a little longer to fit everything in… If you are on holiday with Read more...

How can I change details on my account?

Most of your personal information can be changed by logging into My Account. Log into your account and select 'Personal Details'. This will Read more...

Can I add extra nights to my holiday?

We're sure you are really going to enjoy your stay, so if you would like to stay longer then please call us in advance or enquire at reception on Read more...

What facilities will be available to book in advance?

Your holiday activities can be pre-booked through your online account. The below activities will be available to book from 14 days prior to your Read more...