My Account Link

How do I book the pools?

You can make pool bookings between 12 hours to 1 hour before you'd like to swim. Pool session bathing booking is free and open to every booking made Read more...

What time can I check in?

Our team will be working hard to ensure your accommodation is fully prepared for your arrival with a drive-through contactless check-in so we are unable Read more...

Do we need to book a table for the entertainment?

Our evening entertainment operates on a free-flow basis, so you are welcome to just turn up and enjoy. Read more...

Is parking by caravan guaranteed?

You will find parking either next to your accommodation or in a communal car parking area a short walk away. Some areas of our Parks will have allocated Read more...

Can we buy food on arrival?

You will find a restaurant and takeaway in the entertainment complex on your Park as well as a convenience store open from 8 till late. Please note, due Read more...

How can I book activities before I arrive?

New for 2021 you can pre-book your holiday activities all in one place. Our activities will be available to book 14 days prior to your chosen day of Read more...

What do we need to bring?

In your Holiday Home you'll find a fully equipped kitchen, with all the crockery, cutlery and cooking utensils you're likely to need. This Read more...

Can I add extra guests to my booking?

Adding extra guests is free as long as you do not exceed the maximum occupancy of your accommodation. You can amend the details of who is coming on Read more...

Do we get a discount if we come back?

When you book your next holiday with us within 28 days of leaving the Park and you'll get an extra 10% loyalty discount on top of our advertised Read more...

Can I link bookings?

We get many requests from our guests to link their booking with a friend or another guest, often to request having accommodation close together. We do try Read more...

Can I make changes to my booking?

Yes! New for 2021 there's now no admin charges for change like your Park, date, duration or accommodation when you amend your holiday online Read more...

How do I log in to my account?

To log into your account please click on the My Account link below. You will then be prompted to enter your email address and password. Once you have Read more...

Can I get a full refund if I cancel?

Should you need to cancel your holiday for any reason, this can be cancelled through My Account. If you cancel your holiday at any time you will be Read more...

Can I hire a travel cot, bed guard or highchair?

We have cots, high chairs and bed guards available to hire, these need to be pre-booked. There is a charge of £15 per week/short break for cots and Read more...

If I have an outstanding balance should I pay it?

Your balance needs to be paid the due date because if you don't pay any outstanding balance on time for a holiday on a date when our Parks are open Read more...

If I have forgotten my account password what should I do?

If you have forgotten your online account password then please click on the My Account link and select the 'Forgotten your password' Read more...

How do I find My Account?

To log into your account please click on My Account. You will then be prompted to enter your email address and password.   Read more...

Can I choose a specific spot on Park?

Your accommodation will be allocated a few days before your arrival and you will be given the location of your Holiday Home when you check-in at the Park. Read more...

Can I be next to family or friends?

Holidays are all about spending time together so we'll do our very best to allocate your Holiday Home or Camping & Touring pitch as close together Read more...

Can you help me with a special occasion?

We look forward to celebrating your special occasion with you whilst you are on holiday. If you would like to make it extra special, you can add one of Read more...

How do I add my car registration?

Check-in is now drive through, so to make it faster for you and all our guests, we'd really appreciate it if you could complete part of your check-in Read more...

Can I pay my balance in installments?

You can pay the balance of your holiday in installments at any time and any amount at any time by logging in to My Account, as long as your full Read more...

How much are activities?

Many of our activities are free, but some require coaching or instruction and so there's a moderate extra charge. In some cases, you get something to Read more...

Can I pay my balance using different cards?

Yes, you can choose how much to pay so you can split your balance across different cards or pay in instalments up to your balance due date. Read more...

How do I cancel a pool booking?

Pool booking can be amended and cancelled before your swim time through My Account.  Read more...

What happens if I have lost my confirmation?

No worries, all we need is your holiday reference number and a form of ID when arriving at the Park to prove that you are the lead guest on your booking. Read more...

What if I have a special request?

Your Holiday Home location will not be allocated for you until you arrive with us on Park. If you would like to be located in a particular area, near Read more...

Do I need to pre-book sports activities?

New for 2021 you can pre-book your holiday activities all in one place. Your holiday activities will be available to book 14 days prior to the day Read more...

What if I've been made redundant and cannot afford to go?

We understand this is a difficult time for you and therefore we're allowing you to transfer all you've paid on a holiday booked with Woolacombe Read more...

How far in advance should I book activities?

New for 2021 you can pre-book your holiday activities all in one place. Your holiday activities will be available to book 14 days prior to the day Read more...

How can I change details on my account?

Most of your personal information can be changed by logging into My Account. Log into your account and select 'Personal Details'. This will Read more...

Why can't I view my booking online?

The My Account facility on this website will show bookings that you have made online with Woolacombe Bay Holiday Parks. If you have made your booking by Read more...

Can I book a break that costs less than my future holiday credit?

Your holiday will be automatically paid for in full at the time of making your booking using your future holiday credit. Any remaining credit will be Read more...

How do I update my contact details?

If your details change before your holiday arrival date, you can either update your details through My Account, by calling us or by email. Please note Read more...

What is a saved holiday?

We understand that choosing a holiday is a big decision and one that you may not be able to make on your first visit to our website. That is why Read more...

Where can I find my holiday reference number?

You can find your holiday reference number on the top right hand corner of your holiday confirmation. Alternatively, you can log onto My Account and view Read more...

How and when do I need to pay my remaining balance?

When you book your holiday we require a deposit to secure your holiday, the balance is then payable by the date shown on your Holiday Confirmation from us. Read more...

How can I join or be removed from your mailing list?

If you wish to change how we communicate with you, please log in to My Account and select 'Personal Details'. You will be able to select Read more...

What if I do not know my car registration?

If you do not know your car registration, we'll be able to take it when you arrive on holiday but it will make your check-in process a little longer Read more...