General Questions

Are towels included?

Bath and hand towels are not included in most of our accommodation, please ensure you bring towels with you. We also recommend bringing beach towels Read more...

Can I make changes to my booking?

If you would like to amend your booking please call our Reservations Team. Please note that we can only accept instruction to change details from the lead Read more...

Can locals use the facilities?

Sorry, we do not sell day passes as we do not charge our guests for many of the included activities or facilities. We are unable to allow locals to Read more...

Coronavirus (COVID-19)

We would like to assure you that we understand your concerns regarding Coronavirus (COVID-19). For the latest update on how it may affect your holiday, Read more...

Can we have a BBQ on Park?

We do allow barbecues on our Parks. They must be lifted off the ground and care must be taken to make sure all coals are extinguished before disposal. Read more...

How do I book a restaurant?

Most of our restaurants are unable to take reservations, they are on a first come first served basis to keep it as fair as possible to all guests. We Read more...

Can I add extra guests to my booking?

You can add more guests to your booking as long as the maximum capacity of your Holiday Home is not exceeded, including the number of infants. All extra Read more...

How would you describe Golden Coast Holiday Park?

Golden Coast Holiday Park is home to an exhilarating surfing simulator and an all-weather sports complex, including high wires and climbing walls. It' Read more...

How many guests can stay in each Holiday Home?

Following the latest Government announcement and new law which comes into effect from Monday 14th September 2020 until further notice, we are only able to Read more...

How much is the spa?

We are unable to offer spa facilities due to current social distancing measures. We are sorry for any inconvenience. You receive one free hour spa Read more...

How do I cancel a holiday?

You can cancel your holiday by email: customerservices@woolacombe.com - please ensure a signature is attached.  If you cancel your holiday at any Read more...

What costs will there be if I cancel my booking?

If you cancel your holiday at any time you will be responsible for the full cost of your holiday. However, if you have bought our Holiday Safeguard Scheme Read more...

Can I stay in February?

Golden Coast is open from Friday 12th February in 2021. We're sorry but Woolacombe Bay, Twitchen House and Easewell Farm are not open Read more...

Do I need to bring pillows?

Pillows and duvets are provided in all of our accommodation, for all of our guests. Read more...

What is a Super Pitch?

Super Pitch A concrete hard standing or all weather base with 16 amp electrical hook-up, TV aerial point, drinking water connection, waste water drainage Read more...

How would you describe Twitchen House Holiday Park?

Hidden in the trees with an historic Edwardian manor house. A woodland footpath leads to the sea, connecting to the South West Coastal Path. Those looking Read more...

What is your email address?

Click 'Email Us' below and one of our team of knowledgeable advisors will respond to you within 72 hours. If your enquiry is urgent you might Read more...

Can I buy a Holiday Home on the Parks?

Over many years we have developed facilities, activities and entertainment specifically for holiday guests and take great care in how we present our Parks. Read more...

Do you have a blog?

At Woolacombe Bay Holiday Parks we provide everything you could want out of your Devon holiday. We have the most amazing location, Read more...

How would you describe Woolacombe Bay Holiday Park?

Woolacombe Bay Holiday Park has the beach on its doorstep and spectacular sea views, boasting a lively atmosphere with a superb selection of activities Read more...

Are you open at Christmas?

We're sorry but none of our Parks are open for holidays during Christmas and New Year. Read more...

How do I update my contact details?

If your details change prior to your start date you must advise us of your new details to the following address. You can either update your details Read more...

When do the Parks open?

Our Parks are open in 2020 between the following dates: Golden Coast - Friday 14th February to Monday 2nd November Woolacombe Bay - Friday 27th Read more...

Are you open in January?

We're sorry but none of our Parks are open for holidays in January Read more...

Can I hire a mobility scooter?

We do not have our own mobility scooters for hire, however Braunton Mobility Centre are near by and offer this service. You can either collect pre- Read more...

When are the camping & touring pitches open?

Our Parks are open in 2020 between the following dates: Golden Coast - Friday 14th February to Monday 2nd November Twitchen House - Friday 27th Read more...

When are the Parks open in 2021?

Our Parks are open in 2021 between the following dates: Golden Coast - Friday 12th February to Monday 1st November Woolacombe Bay - Friday 2 Read more...

What are the beaches like in Woolacombe

North Devon boasts some of the most memorable and unspoiled beaches in the UK. From shell-full shores to miles of golden sand, pebble ridges to world- Read more...

Are you open in December?

We're sorry but none of our Parks are open for holidays in December. Read more...

Are you open for New Year's Eve?

We're sorry but none of our Parks are open for holidays during New Year and Christmas. Read more...

Can I bring my own hot tub or hire one?

We're sorry but for safety reasons, hot tubs other than those provided with accommodation are not permitted. You also cannot bring paddling pools onto Read more...

Can I get a refund if it rains?

We sorry but we're not able to offer a refund if you wish to cancel a holiday due to the weather. If you have your own travel insurance, you should Read more...

How can I call the reservations centre?

Please click on the link below to call us, our number will show when our reservations centre is open. Read more...

Can I apply for job?

You can view our current vacancies and apply on our dedicated jobs website. Read more...

Can you donate a break?

We take our responsibility to society very seriously and over the years have supported a number of charities, causes and fund raisers. Due to the large Read more...

Where can I find out about working for Woolacombe Bay Holiday Parks?

To apply to join our team either on Park or working in our call centre please visit our dedicated recruitment website. Read more...

Where can I buy Billy & Betty merchandise?

If you are looking to purchase merchandise of our characters, this can be done whilst at the Park. Read more...

What happens if I have lost my confirmation?

Don't worry, all we need is your holiday reference number and a form of ID when arriving at the Park to prove that you are the lead guest on your Read more...

How would you describe Easewell Farm Holiday Park?

Easewell Farm is a peaceful cliff-top park in a coastal, rural setting, with superb views and full facility pitches for tents, caravans and motorhomes. Read more...

Will there be filming or photography happening at the Parks?

We regularly take photographs and videos for promotional and training purposes and occasionally receive requests from TV or other companies to film/ Read more...

Why has the website changed?

We're always looking to improve our website based on the needs of those who use it as well as adapting to new technology and new processes. Like most Read more...

How can I find out about places to visit?

You can find out about beaches, attractions and places to visit in the dedicated area of our website. Read more...

What is the weather like in Woolacombe today?

You can find the latest weather on your choice of website or be redirected to the BBC Weather site. Read more...

Where can I hear the Billy club songs?

You can stream these online in our playlist. Read more...