General Questions

Can I make changes to my booking?

Yes! New for 2021 there's now no admin charges for change like your Park, date, duration or accommodation when you amend your holiday online Read more...

Are towels included?

Bath and hand towels are not included in most of our accommodation, please ensure you bring towels with you. We also recommend bringing beach towels Read more...

How much is the spa?

During your stay at any one of our four Holiday Parks, you are entitled to a free 1-hour Spa session (12+ years). This includes the use of our saunas, Read more...

Can I add extra guests to my booking?

Adding extra guests is free as long as you do not exceed the maximum occupancy of your accommodation. You can amend the details of who is coming on Read more...

How would you describe Twitchen House Holiday Park?

Twitchen House Holiday Park has a historic Edwardian manor house at its centre and a number of woodland footpaths leading to the sea and connecting to the Read more...

Do you have a blog?

At Woolacombe Bay Holiday Parks we provide everything you could want out of your Devon holiday. We have the most amazing location, Read more...

Can we have a BBQ on Park?

We do allow barbecues on our Parks. They must be lifted off the ground and care must be taken to make sure all coals are extinguished before disposal. Read more...

How would you describe Golden Coast Holiday Park?

Golden Coast Holiday Park is home to an exhilarating Wavesurfer surfing simulator and an all-weather sports complex, including high ropes course and Read more...

How can I call the reservations centre?

Please click on the link below to call us, our number will show when our reservations centre is open.   Read more...

Can I buy a Holiday Home on the Parks?

Over many years we have developed facilities, activities and entertainment specifically for holiday guests and take great care in how we present our Parks. Read more...

Coronavirus (COVID-19)

We would like to assure you that we understand your concerns regarding Coronavirus (COVID-19). For the latest update on how it may affect your holiday, Read more...

How do I cancel a holiday?

The fastest and easiest way to cancel your booking is through My Account. Here you can view the full details of cancellations, including all refund Read more...

Can locals use the facilities?

We do not sell day passes as we do not charge our guests for many of the included activities and facilities. Due to the ongoing situation, we are Read more...

Where can I find out about working for Woolacombe Bay Holiday Parks?

Head to our Careers website to apply for a role at our award winning holiday parks in Woolacombe, besides Britain's best beach!  Read more...

Do I need to bring pillows?

Pillows and duvets are provided in all of our accommodation, for all of our guests. Read more...

What is your email address?

Click 'Email Us' below and one of our team of knowledgeable advisors will respond to you within 72 hours. If your enquiry is urgent you might Read more...

I can’t find my confirmation?

Once you have made your holiday with us, your email confirmation will be sent out within just a few minutes. If your holiday confirmation has not come Read more...

What is a Super Pitch?

All of our Super Pitches come with 16 amp electrical hook-up, TV aerial point, drinking water connection, wastewater drainage, and night light. Our water Read more...

Where can I hear the Billy & Betty songs?

You can stream these online in our playlist.   Read more...

When are the Parks open?

Our 2021 Holiday Park opening dates are Monday 12th April to Monday 1st November. Our 2022 opening dates are Friday 1st April to Monday, 31st Read more...

How would you describe Easewell Farm Holiday Park?

Easewell Farm is a peaceful cliff-top park in a coastal, rural setting, with superb views and full facility pitches for tents, caravans and motorhomes. Read more...

Can I stay in February?

Our Parks open in April and we longer offer holidays at February half term. You can find the latest availability online.  Read more...

Can I hire a mobility scooter?

We do not have our own mobility scooters for hire, however, Braunton Mobility Centre is nearby and offer this service. You can either collect pre- Read more...

How would you describe Woolacombe Bay Holiday Park?

Woolacombe Bay Holiday Park has the beach on its doorstep and spectacular sea views, boasting a lively atmosphere with a superb selection of activities Read more...

When do the Parks open?

2021 opening dates - Monday 12th April to Monday 1st November 2021.  2022 opening dates - Friday 1st April to Monday 31st October 2022. Read more...

Can you donate a break?

We take our responsibility to society very seriously and over the years have supported a number of charities, causes, and fundraisers. Due to the large Read more...

Can I bring my own hot tub or hire one?

We're sorry but for safety reasons, hot tubs other than those provided with accommodation are not permitted. You also cannot bring paddling pools onto Read more...

Can I get a refund if it rains?

We sorry but we're not able to offer a refund if you wish to cancel a holiday due to the weather. If you have your own travel insurance, you should Read more...

How can I find out about places to visit?

You can find out about beaches, attractions, and places to visit in the dedicated area of our website. Read more...

When are the camping & touring pitches open?

Our Camping and Touring pitches are available to book for 2021 and 2022, you can check prices and availability on the "Book now" button below. Read more...

What are the beaches like in Woolacombe

North Devon boasts some of the most memorable and unspoiled beaches in the UK. From shell-full shores to miles of golden sand, pebble ridges to world- Read more...

How do I update my contact details?

If your details change before your holiday arrival date, you can either update your details through My Account, by calling us or by email. Please note Read more...

Why has the website changed?

We're always looking to improve our website based on the needs of those who use it as well as adapting to new technology and new processes. Like most Read more...

What is the weather like in Woolacombe today?

You can find the latest weather on your choice of website or check the BBC Weather site.   Read more...

Will there be filming or photography happening at the Parks?

We regularly take photographs and videos for promotional and training purposes and occasionally receive requests from TV or other companies to film/ Read more...

Where can I buy Billy & Betty merchandise?

If you are looking to purchase merchandise of our characters, this can be done whilst at the Park.   Read more...

What happens if I have lost my confirmation?

No worries, all we need is your holiday reference number and a form of ID when arriving at the Park to prove that you are the lead guest on your booking. Read more...