Booking with credit

Can I book a holiday that costs more than the value of my future holiday credit?

Your future holiday credit will be used to make your booking with any remaining balance due by the date due based on the offer you have chosen. If you are Read more...

Can I transfer my credit to someone else or split it between different customer accounts?

Future holiday credits are non-transferable between customer accounts. Read more...

If my future holiday credit has a valid date, do I have to holiday by this date?

You need to have made your booking by the expiry date of your future holiday credit. As long as your holiday is booked by this expiry date, you have the Read more...

Can I use the future holiday credit across several holidays, or does it have to be used for a single booking?

Your future holiday credit may be used across multiple holidays if there is a remaining balance after initial use. If the price of your new booking is Read more...

How do I redeem my future holiday credit on a new booking?

As soon as it's in your My Account and you get an email from us to notify you, it's yours to spend at any time up to the expiry date. Online: Read more...

Do future holiday credit bookings have to be for the same Park or accommodation as originally booked?

Holiday credit can be used to book any new holiday booking in any Holiday Home or Camping & Touring holiday on any available Park or date. Read more...

If I don't use all my future holiday credit can I choose to take it as a cash refund?

Credits remain in your account until the expiry date and cannot be exchanged for cash, or taken as a refund.  Read more...

What happens if a holiday paid for with credit is cancelled?

If a holiday you have booked was paid for in full or in part using a future holiday credit is subsequently cancelled by us, the value of your future Read more...

Can future holiday credit be used for on Park activities?

Future holiday credit can be used to pay for a new holiday booking only and unfortunately cannot be used to pay the balance on an existing booking, to Read more...

Can I use my future holiday credit on an existing booking?

Future holiday credits are only available to be used on all NEW holiday bookings. Read more...

Do I need to pay a deposit to make a new booking using future holiday credit?

Any future credit can be used to secure a new holiday with us. We will add as much credit as possible to your new booking and in most cases, this will Read more...