FAQ's

How do I book the pools?

You can make pool bookings between 12 hours to 1 hour before you'd like to swim. Pool session bathing booking is free and open to every booking made Read more...

How many cars can I bring?

Where possible we do encourage guests to bring as few cars as possible both for environmental concerns around protecting our beautiful unspoilt local Read more...

Is there WiFi access on my Park and in my accommodation?

We have free WiFi hotspots in most of the bars and restaurants at Golden Coast, Woolacombe Bay, Twitchen House and Easewell Farm. You will need to show Read more...

When can I book facilities in advance?

New for 2021, you can pre-book many of your holiday activities through My Account or My Holiday: Activities and Facilities... Many of our Read more...

What entertainment is on during my stay?

We generally offer an exciting programme of daytime and evening entertainment at Golden Coast, Woolacombe Bay and Twitchen House. Entertainment Read more...

Do I need to book an activity space for adults?

If an adult wishes to take an active part in an activity, then they will need to book a space. If an adult supervising their child or grandchild and does Read more...

When are the swimming pools open?

The indoor pools are generally open throughout the season from 9am to 6pm daily. Throughout October Half Term (Friday 22nd October to Sunday 31st October Read more...

Do holiday prices change?

All prices and charges are subject to change and may go up or down in response to changing market pressures. Any quotations obtained before confirming a Read more...

Why do you need my car registration in advance?

Our check-in process is now drive through, so by providing your registration in advance we can complete part of your check-in process to ensure a speedy Read more...

How do I add my car registration?

Check-in is now drive through, so to make it faster for you and all our guests, we'd really appreciate it if you could complete part of your check-in Read more...

If I have forgotten my account password what should I do?

If you have forgotten your online account password then please click on the My Account link and select the 'Forgotten your password' Read more...

Can I over occupy my accommodation by 1 baby?

For both comfort and safety reasons we cannot allow more people in accommodation than the maximum capacity stated. If you have a larger party you'll Read more...

Do you have bungee trampolines?

We have bungee trampolines at Golden Coast, Woolacombe Bay and Twitchen House.  Visit our activities page for more information: woolacombe. Read more...

How do I cancel a pool booking?

Pool booking can be amended and cancelled before your swim time through My Account.  Read more...

What is there to do?

There is so much to do, on and off our Holiday Parks.  For on-Park information: www.woolacombe.co.uk/experience/on-park For off-Park information: Read more...

Can I extend my holiday?

With so much happening on Park, it's no surprise we may need to stay a little longer to fit everything in… If you would like to Read more...

Do you have a blog?

At Woolacombe Bay Holiday Parks we provide everything you could want out of your Devon holiday. We have the most amazing location, Read more...

If I don't use all my future holiday credit can I choose to take it as a cash refund?

Credits remain in your account until the expiry date and cannot be exchanged for cash, or taken as a refund.  Read more...

How do I find out more about nature activities?

You can find out about our EXplorers nature activities on our dedicated page. Read more...

Payment made using an expired card or from a closed account?

If we experience any issues in processing your refund, we will contact you to request any information we need to process your holiday refund. Read more...

Why is my refund amount different to what I was expecting?

All payments and refunds do need to comply with UK Financial Regulations, we must attempt to refund the card that was originally used to make payment. Read more...

Can my refund be processed onto a different card?

All payments and refunds do need to comply with UK Financial Regulations, we must attempt to refund the card that was originally used to make payment. If Read more...

What age is an infant?

When booking your holiday, the following age ranges apply:  Infant: 0 - 4 years Child: 5 - 17 years  Adult: 18+All party members are Read more...

What if I do not know my car registration?

If you do not know your car registration, we'll be able to take it when you arrive on holiday but it will make your check-in process a little longer Read more...

How do I change my car registration?

Your car registration details can be amended up to midnight the day before your holiday arrival day by logging into My Account.  Read more...

What happens if I have lost my confirmation?

No worries, all we need is your holiday reference number and a form of ID when arriving at the Park to prove that you are the lead guest on your booking. Read more...