Existing Bookings

If I have an outstanding balance should I pay it?

Your balance needs to be paid the due date because if you don't pay any outstanding balance on time for a holiday on a date when our Parks are open Read more...

Do we need to book a table for the entertainment?

Our evening entertainment operates on a free-flow basis, so you are welcome to just turn up and enjoy. Read more...

Are towels included?

Bath and hand towels are not included in most of our accommodation, please ensure you bring towels with you. We also recommend bringing beach towels Read more...

What if coronarvirus affects my booking?

We want you to be confident that as a family-owned business doing the right thing is in our DNA so if you are due to holiday with us up to 1st Read more...

Can we buy food on arrival?

You will find a restaurant and takeaway in the entertainment complex on your Park as well as a convenience store open from 8 till late. Please note, due Read more...

Where can I park my car?

To ensure a safe environment, there is a strict 10mph speed limit on our Parks. Self-catering Holiday Homes You will find parking either next to your Read more...

Can I upgrade?

If the extra space or features of some of our other Holiday Homes appeal to you, then you may be able to upgrade your accommodation free of admin changes Read more...

When can I book facilities in advance?

New for 2021, you can pre-book many of your holiday activities through My Account or My Holiday: Activities and Facilities... Many of our Read more...

What do we need to bring?

In your Holiday Home you'll find a fully equipped kitchen, with all the crockery, cutlery and cooking utensils you're likely to need. This Read more...

Can I add extra guests to my booking?

Adding extra guests is free as long as you do not exceed the maximum occupancy of your accommodation. You can amend the details of who is coming on Read more...

Can I make changes to my booking?

Yes! New for 2021 there's now no admin charges for change like your Park, date, duration or accommodation when you amend your holiday online Read more...

Can I use another Park's facilities whilst staying at one of your Parks?

We have four Holiday Parks, all in Woolacombe and within a couple of miles of each other. Our guests can enjoy the activities and facilities at Read more...

How do I cancel a holiday?

The fastest and easiest way to cancel your booking is through My Account. Here you can view the full details of cancellations, including all refund Read more...

Can I choose a specific spot on Park?

Your accommodation will be allocated a few days before your arrival and you will be given the location of your Holiday Home when you check-in at the Park. Read more...

Can I get a full refund if I cancel?

Should you need to cancel your holiday for any reason, this can be cancelled through My Account. If you cancel your holiday at any time you will be Read more...

Can I add extra nights to my holiday?

We're sure you are really going to enjoy your stay, so if you would like to stay longer then please call us in advance or enquire at reception on Read more...

Can you help me with a special occasion?

We look forward to celebrating your special occasion with you whilst you are on holiday. If you would like to make it extra special, you can add one of Read more...

Can I hire a travel cot, bed guard or highchair?

We have cots, high chairs and bed guards available to hire, these need to be pre-booked. There is a charge of £15 per week/short break for cots and Read more...

Can I request a particular Holiday Home number on the Park?

If you would like to be located in a particular area, near friends or family, by the pool or have any special requests for your holiday with us then our Read more...

Can I be next to family or friends?

Holidays are all about spending time together so we'll do our very best to allocate your Holiday Home or Camping & Touring pitch as close together Read more...

Can I pay my balance in installments?

You can pay the balance of your holiday in installments at any time and any amount at any time by logging in to My Account, as long as your full Read more...

Why can't I view my booking online?

The My Account facility on this website will show bookings that you have made online with Woolacombe Bay Holiday Parks. If you have made your booking by Read more...

How many tents or caravans can I put on my pitch?

Each pitch is strictly for 1 tent or trailer tent or touring caravan or motorhome only and accommodates up to 6 people. This is a fire safety regulation. Read more...

Do you offer surf lessons?

If you’re a first timer, we recommend booking a surfing lesson to learn the basics before taking to the water. There are two surf schools in Read more...

What is the no quibble refund guarantee?

Provided you added our Holiday Safeguard Scheme when you first booked, if you change your mind and cancel your holiday up to 8 weeks before your stay, we&# Read more...

How can I join or be removed from your mailing list?

If you wish to change how we communicate with you, please log in to My Account and select 'Personal Details'. You will be able to select Read more...

When will I receive my holiday confirmation?

If you have booked your holiday online on this website you'll receive a booking confirmation by email within a few minutes of booking. If your holiday Read more...

Can I get a refund on my deposit?

The deposit you pay on your holiday is intended to cover the cost of making your booking, things like card payment fees, securing your payment Read more...

What happens if I want to change location once I arrive on Park?

Once you arrive on Park, you will need to speak to the Reception team if you want to make changes to the locations of your accommodation, availability Read more...

Can I use activities if I am pregnant?

If you are in any doubt at all, you should seek the advice of your GP or midwife before you attend any activity or treatment. If you have any questions or Read more...

Do I get a refund if I cancel on the day I book?

There is no 'cooling off' period for travel bookings, if you're not sure then Citizens Advice and Which? are able to provide further Read more...

How do I update my contact details?

If your details change before your holiday arrival date, you can either update your details through My Account, by calling us or by email. Please note Read more...

Can I upgrade my pitch?

We understand that you may change your mind about your pitch needs and would like to change your pitch type after you book. Whether it's an electric Read more...

I had free Holiday Safeguard Scheme, why I am now being charged?

If you had our Holiday Safeguard Scheme included free as part of an offer, for example, to book early, when you subsequently amend your holiday it is at Read more...

Why is my balance due?

We offer a number of final payment dates with various special offers and discounts. Your balance due date will be unique to your holiday, the easiest way Read more...

Why can I not bring a dog on a camping pitch?

Dogs are welcome on all Camping & Touring pitches at Twitchen House,  Easewell Farm and now in our designated pet friendly Paddock pitches Read more...

How and when do I need to pay my remaining balance?

When you book your holiday we require a deposit to secure your holiday, the balance is then payable by the date shown on your Holiday Confirmation from us. Read more...

What if I have a special request?

Your Holiday Home location will not be allocated for you until you arrive with us on Park. If you would like to be located in a particular area, near Read more...

How much do I have to pay today?

Securing your holiday at any of the four Woolacombe Bay Holiday Parks couldn't be easier! With a small deposit you can assure your chosen Park, dates Read more...

Can I take my pet Camping and Touring?

Dogs are welcome on all Camping & Touring pitches at Twitchen House, Easewell Farm and on some designated pitches in the "Paddock" at Read more...

What happens if I have lost my confirmation?

No worries, all we need is your holiday reference number and a form of ID when arriving at the Park to prove that you are the lead guest on your booking. Read more...