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Do you have charging points for electric cars?

We're delighted that you're using an electric or hybrid car, we take our environmental responsibilities very seriously too as 100% of the Read more...

What is your email address?

Click 'Email Us' below and one of our team of knowledgeable advisors will respond to you within 72 hours. If your enquiry is urgent you might Read more...

I can’t find my confirmation?

Once you have made your holiday with us, your email confirmation will be sent out within just a few minutes. If your holiday confirmation has not come Read more...

Do you offer adapted Holiday Homes?

We have accommodation which has been specifically adapted for wheelchair users at Golden Coast and Twitchen House. You can find out more about our Read more...

Can I book a seasonal pitch?

Our 2022 Summer Parking pitches are now fully booked.  Have you considered Summer Storage? You can leave your tourer in our storage area at Read more...

Can I request a particular Holiday Home number on the Park?

If you would like to be located in a particular area, near friends or family, by the pool or have any special requests for your holiday with us then our Read more...

Do you accept single sex parties or groups of young adults?

Our four Holiday Parks cater primarily for family and couples holidays. To make a booking with us the lead name - the person responsible for the booking - Read more...

What is the no quibble refund guarantee?

Provided you added our Holiday Safeguard Scheme when you first booked, if you change your mind and cancel your holiday up to 8 weeks before your stay, we&# Read more...

How can I join or be removed from your mailing list?

If you wish to change how we communicate with you, please log in to My Account and select 'Personal Details'. You will be able to select Read more...

When will I receive my holiday confirmation?

If you have booked your holiday online on this website you'll receive a booking confirmation by email within a few minutes of booking. If your holiday Read more...

Do you provide for guests with accessibility needs?

We are happy to advise on the accommodation which is most suitable for your needs but please make sure that you make us aware of all your requirements as Read more...

Can I book two Holiday Homes under one name?

Under our Terms & Conditions, the lead guest must attend the holiday. Each accommodation should be booked under separate lead guests to Read more...

Can I use activities if I am pregnant?

If you are in any doubt at all, you should seek the advice of your GP or midwife before you attend any activity or treatment. If you have any questions or Read more...

Do I get a refund if I cancel on the day I book?

There is no 'cooling off' period for travel bookings, if you're not sure then Citizens Advice and Which? are able to provide further Read more...

How old is an adult?

Anyone aged 18 years or older is an adult.  To make a booking with us the lead guest must be aged 18 or over. As the lead guest, you must Read more...

Will there be filming or photography happening at the Parks?

We regularly take photographs and videos for promotional and training purposes and occasionally receive requests from TV or other companies to film/ Read more...

How do I update my contact details?

If your details change before your holiday arrival date, you can either update your details through My Account, by calling us or by email. Please note Read more...

Why is my balance due?

We offer a number of final payment dates with various special offers and discounts. Your balance due date will be unique to your holiday, the easiest way Read more...