Coronavirus Reassurance

What time can I check-in?

Due to social distancing restrictions, we are now stipulating that guests on their day of arrival must not arrive on Park before their designated check-in Read more...

What is open on Park now?

We are pleased to say that we can open most of our facilities and activities safely in accordance with HM Government advice. You can find the most recent Read more...

What if I do not feel comfortable travelling?

We understand you may not be comfortable travelling at this time. Therefore we're allowing you to transfer all you've paid on a holiday booked Read more...

What if infections increase and we are put back in lockdown?

As part of our book with confidence guarantees, how ever you've booked with us, if you are subsequently unable to travel you have the option Read more...

Can I get WiFi on Park?

We have free WiFi hotspots in most of the bars and restaurants at Golden Coast, Woolacombe Bay, Twitchen House and Easewell Farm. You will need to show Read more...

When does the bus run?

Due to the required social distancing measures, it is not feasible for us to operate our bus service in 2020. If you had already booked Bus Passes on your Read more...

What if I'm affected by a local lockdown?

If you are affected by a local lockdown please do not travel. Please help to keep everyone safe and do not travel if your home is in a local lockdown, we Read more...

Can we use everything on Park?

The day before you arrive, we'll send you all the very latest information in a pre-arrival email just after 5pm. Please do make sure you give us your Read more...

What if I'm sharing a Holiday Home with friends or another family?

Following the latest Government announcement and new law which comes into effect from Monday 14th September 2020 until further notice, we are only able to Read more...

What if I have symptoms and need to self-isolate?

Please do not travel to the Park. If you or any member of your party listed on your holiday booking has been told to self-isolate then you will have the Read more...

Do I have to wear a face covering?

Face coverings are now are mandatory by law in all indoor venues on our Parks including receptions. While the use of face coverings is not required Read more...

How do I gain access to the facilities?

To use our facilities and activities you must be wearing a valid Woolacombe Bay Holiday Parks wristband - new official guidelines state we must tightly Read more...

What if I get sick on my holiday?

If you develop symptoms that you feel may be coronavirus (a high fever and/or a continuous new cough and/or loss of taste or smell), however mild, please Read more...

Can I book two Holiday Homes under one name?

Under our Terms & Conditions, the lead guest must attend the holiday. Each accommodation should be booked under separate lead guests to Read more...

What if my employer has cancelled my leave?

We understand how hard it has been for everyone and therefore we're allowing you to transfer all you've paid on a holiday booked directly with Read more...

What if I or a member of our party doesn't feel safe to travel?

We understand your concerns and therefore we're allowing you to transfer all you've paid on a holiday booked directly with Woolacombe Bay Holiday Read more...

Do I have to use the NHS Test & Trace app?

It is now a legal requirement to record the contact details of all guests in all our venues on Park. The fastest and easiest way to do this is scanning Read more...

What if I've been diagnosed with coronavirus before my holiday?

Please do not travel to the Park. Please contact us and a team member will advise you of the process to refund you or move your holiday to Read more...

How safe are the Parks?

Your safety really is our number one priority, having fun is up there too! Please take a look at our holiday with confidence page where you can Read more...

Can we go out and explore the local area?

Absolutely, and many independent local business who rely on visitors will be keen for your support. They too have been busy implementing social distancing Read more...

What if I've been furloughed before this and can't afford to go?

We understand this is a difficult time for you and therefore we're allowing you to transfer all you've paid on a holiday booked directly with Read more...

Can we come Camping or Touring?

The latest HM Government advice is that we can welcome you on Park with your own tent, tourer or motorhome. Social distancing is essential and there are Read more...

If I want to self-isolate, can I do it in a Holiday Home?

Our Parks are not suitable for self-isolation from coronavirus. Therefore you should follow HM Government guidance and self-isolate at home. Read more...

What if I've been made redundant and cannot afford to go?

We understand this is a difficult time for you and therefore we're allowing you to transfer all you've paid on a holiday booked directly with Read more...

I was on a cancelled break & I'm still waiting for a refund

We do apologise for any delays and inconvenience if your holiday up to 3rd July 2020 was cancelled. Almost all refunds for breaks impacted by the closure Read more...