Coronavirus Reassurance

What happens on arrival?

Even though we're spending more time cleaning your Holiday Home before you arrive, it'll be ready at your stated arrival time. Plus a quick Read more...

If I have an outstanding balance should I pay it?

Your balance needs to be paid the due date because if you don't pay any outstanding balance on time for a holiday on a date when our Parks are open Read more...

What if I'm sharing a Holiday Home with friends or another family?

Following the latest Government announcement and new law which comes into effect from Monday 14th September 2020 until further notice, we are only able to Read more...

What if infections increase and we are put back in lockdown?

Thanks to our Coronavirus Guarantee if you are subsequently unable to travel you have the option to move your holiday or claim a full refund. Read more...

Can we use everything on Park?

The day before you arrive, we'll send you all the very latest information in a pre-arrival email just after 5 pm. Please do make sure you give us your Read more...

Do I have to wear a face covering?

Face coverings are now mandatory by law in all indoor venues on our Parks including receptions.  While the use of face coverings is not required Read more...

What if I do not feel comfortable travelling?

We understand you may not be comfortable travelling at this time. Therefore  we're allowing you to transfer all you've paid on a holiday Read more...

What if I have symptoms and need to self-isolate?

Please do not travel to the Park. If you or any member of your party listed on your holiday booking displays Coronavirus symptoms or have been told to Read more...

Do I have to use the NHS Test & Trace app?

It is now a legal requirement to record the contact details of all guests in all our venues on Park. The fastest and easiest way to do this is scanning Read more...

What is open on Park now?

You can view what is open on Park in line with the latest HM Government guidance here.  Read more...

What if I or a member of our party doesn't feel safe to travel?

We understand your concerns and therefore we're allowing you to transfer all you've paid on a holiday booked with Woolacombe Bay Holiday Parks to Read more...

What if coronarvirus affects my booking?

We want you to be confident that as a family-owned business doing the right thing is in our DNA so we'll make you a very simple promise... you can Read more...

What if I get sick on my holiday?

If you develop symptoms that you feel may be coronavirus (a high fever and/or a continuous new cough and/or loss of taste or smell), however mild, please Read more...

Can we come Camping or Touring?

In line with the latest HM Government advice our Camping and Touring facilities will be available from 17th May 2021, new booking can be made Read more...

How do I gain access to the facilities?

To use our facilities and activities you must be wearing a valid Woolacombe Bay Holiday Parks wristband - new official guidelines state we must tightly Read more...

What is it now like to stay at the Parks?

Fun is always forefront but so too is safety and you can read all our latest Covid-secure measures online. But don't just take our word for it, you' Read more...

Can we go out and explore the local area?

Absolutely, and many independent local businesses who rely on visitors will be keen for your support. They too have been busy implementing social Read more...

What if I've been diagnosed with coronavirus before my holiday?

Please do not travel to the Park. Please contact us and a team member will advise you of the process. We hope you or your party member feel Read more...

Is my holiday going ahead?

If you've not heard from us directly, you can assume your holiday is still going ahead as planned. You can find the latest coronavirus update here and Read more...

What if I've been furloughed before this and can't afford to go?

We understand this is a difficult time for you and therefore we're allowing you to transfer all you've paid on a holiday booked with Woolacombe Read more...

What if I've been made redundant and cannot afford to go?

We understand this is a difficult time for you and therefore we're allowing you to transfer all you've paid on a holiday booked with Woolacombe Read more...

I was on a cancelled break & I'm still waiting for a refund

We do apologise for any delays and inconvenience if your holiday has been cancelled. Customers who requested refunds have now all been contacted by us Read more...

How safe are the Parks?

Your safety really is our number one priority, having fun is up there too! Take a look at our holiday with confidence page where you can see new Read more...

If I want to self-isolate, can I do it in a Holiday Home?

Our Parks are not suitable for self-isolation from coronavirus. Therefore you should follow HM Government guidance and self-isolate at home.  Read more...

What if my employer has cancelled my leave?

We understand how hard it has been for everyone and therefore we're allowing you to transfer all you've paid on a holiday booked with Woolacombe Read more...

What if I'm affected by a local lockdown?

If you are affected by a local lockdown please do not travel. Please help to keep everyone safe and do not travel if your home is in a local lockdown, we Read more...