Booking your Holiday

What time can I check in?

Our team will be working hard to ensure your accommodation is fully prepared for your arrival with a drive-through contactless check-in so we are unable Read more...

Are towels included?

Bath and hand towels are not included in most of our accommodation, please ensure you bring towels with you. We also recommend bringing beach towels Read more...

Can I bring a pet on holiday?

We've put aside some pet friendly Holiday Homes especially for guests with dogs, but as they're designated for pets then you need to book directly Read more...

Can we use everything on Park?

The day before you arrive, we'll send you all the very latest information in a pre-arrival email just after 5 pm. Please do make sure you give us your Read more...

Camping & Touring Woolacombe Bay

If you are looking to book pitches for tents, trailer tents, touring caravans or motor homes then you will be able to stay at - Golden Coast, Read more...

Can I speak to an advisor?

Our friendly Reservations Team are based right here in Woolacombe so are very knowledgeable about all our Parks and the area. We rarely have long queues Read more...

What if I get sick on my holiday?

If you develop symptoms that you feel may be coronavirus (high fever and/or a continuous new cough and/or loss of taste or smell), however mild, please Read more...

Coronavirus (COVID-19)

We would like to assure you that we understand your concerns regarding Coronavirus (COVID-19). For the latest update on how it may affect your holiday, Read more...

How can I book my holiday?

Fastest way to find a holiday and compare options is on the website plus you'll get the best price always online... guaranteed! No-fuss with Read more...

Can I link bookings?

We get many requests from our guests to link their booking with a friend or another guest, often to request having accommodation close together. We do try Read more...

What if I have symptoms and need to self-isolate?

Please do not travel to the Park. If you or any member of your party listed on your holiday booking displays Coronavirus symptoms or have been told to Read more...

What is open on Park now?

You can view what is open on Park in line with the latest HM Government guidance here. Read more...

What touring facilities are provided and are they included in the price?

Your pitch price includes access to modern touring facilities including hot & cold water, individual shower cubicles, disabled access shower rooms, Read more...

What is your email address?

Click 'Email Us' below and one of our team of knowledgeable advisors will respond to you within 72 hours. If your enquiry is urgent you might Read more...

What if I do not feel comfortable travelling?

We understand you may not be comfortable travelling at this time. Therefore we're allowing you to transfer all you've paid on a holiday booked Read more...

What size is my pitch?

Pitches vary in size, but generally are 9 x 9 metres. Your pitch needs to accommodate your tent, trailer tent, touring caravan or motorhome Read more...

Do I have to wear a face covering?

Face coverings are now mandatory by law in all indoor venues on our Parks including receptions.  While the use of face coverings is not required Read more...

What is Surf Village?

Surf Village is our vision of the future, with a selection of luxury Holiday Homes set in a secluded 'Park within a Park' community that Read more...

What is Holiday Safeguard Scheme?

For peace of mind, we strongly recommend you protect your holiday in the event that you have to cancel due to unforeseen circumstances. Our Holiday Read more...

Can I buy a Holiday Home on the Parks?

Over many years we have developed facilities, activities and entertainment specifically for holiday guests and take great care in how we present our Parks. Read more...

How do I gain access to the facilities?

New for 2021, many of our facilities are bookable through My Account or My Holiday. For you and your party to access these activities you must be Read more...

Do we get a discount if we come back?

When you book your next holiday with us within 28 days of leaving the Park and you'll get an extra 10% loyalty discount on top of our advertised Read more...

Do you offer adapted Holiday Homes?

We have accommodation which has been specifically adapted for wheelchair users at Golden Coast and Twitchen House. You can find out more about our Read more...

What does my pitch offer?

Basic Pitch Simple grass pitch without electrical hook-up, ideal for tents.  Electric Pitch A grass, concrete hard standing or all-weather base with 1 Read more...

How safe are the Parks?

Your safety really is our number one priority, having fun is up there too!  Take a look at our holiday with confidence page where you can Read more...

Can I book on Park to come back again?

Yes! We'd love to see you again. When you book your next holiday whilst you are still on Park then you'll be entitled to some amazing extra Read more...

What's included in the holiday?

The really short answer is lots and lots, probably more than you'll have time for! On our Park pages we've clearly shown what's included in Read more...

What if I or a member of our party doesn't feel safe to travel?

We understand your concerns and therefore we're allowing you to transfer all you've paid on a holiday booked with Woolacombe Bay Holiday Parks to Read more...

How can I call the reservations centre?

Please click on the link below to call us, our number will show when our reservations centre is open.  Read more...

When are the camping & touring pitches open?

Our Camping and Touring pitches are available to book for 2021 and 2022, you can check prices and availability here.  Read more...

What is the difference between accommodation grades?

You can find out more about our Holiday Home grades and types here on our website. Read more...

How do I order a brochure?

We take our environmental responsibility very seriously and in line with our green policy to reduce unnecessary use of paper, plastic and other Read more...

Do you accept single sex parties or groups of young adults?

Our four Holiday Parks cater primarily for family and couples holidays. To make a booking with us the lead name - the person responsible for the booking - Read more...

What if I'm sharing a Holiday Home with friends or another family?

As long as your holiday booking complies with the latest HM Government guidance we are happy to accept your party. If you are unsure please contact one of Read more...

If I want to self-isolate, can I do it in a Holiday Home?

Our Parks are not suitable for self-isolation from coronavirus. Therefore you should follow HM Government guidance and self-isolate at home. Read more...

Do I have to make separate bookings for 2 caravans?

Yes, each booking will need to be made separately and will need to be in the name and address of the lead guest for each booking. Due to data protection Read more...

Can I book a seasonal pitch?

Our 2021 Seasonal Pitches are now fully booked. We hope to know more regarding 2022 seasonal pitches by the end of August.      Read more...

I can’t find my confirmation?

Once you have made your holiday with us, your email confirmation will be sent out within just a few minutes. If your holiday confirmation has not come Read more...

What if infections increase and we are put back in lockdown?

Thanks to our Coronavirus Guarantee if you are subsequently unable to travel you have the option to move your holiday or claim a full refund in the same Read more...

Do you do a Bluelight employee discount?

We are pleased to offer all Bluelight card holders an additional saving of £5.00 per night when booking to stay in our Holiday Homes. This Read more...

Can we go out and explore the local area?

Absolutely, and many independent local businesses who rely on visitors will be keen for your support. They too have been busy implementing social Read more...

Can we come Camping or Touring?

We offer Camping and Touring at Golden Coast, Twitchen House and Easewell Farm. You can view our Camping and Touring Special Offers by clicking here.  Read more...

What if my employer has cancelled my leave?

We understand how hard it has been for everyone and therefore we're allowing you to transfer all you've paid on a holiday booked with Woolacombe Read more...

When do the Parks open?

2021 opening dates - Monday 12th April to Monday 1st November 2021.  2022 opening dates - Friday 1st April to Monday 31st October 2022.  Read more...

How can I find out more about the Parks?

For a full description of facilities on or around our Parks please visit the Parks tab at the top of the website. Each Park has its own unique style and Read more...

How do I book more than 1 unit of accommodation?

Bookings of more than one accommodation or pitch cannot be made in one single transaction. For two or more bookings, you will need to book these Read more...

What accommodation do you have?

For a breakdown of all our accommodation please visit our dedicated page: www.woolacombe.co.uk/accommodation  For further information, please Read more...

What if I've been furloughed before this and can't afford to go?

We understand this is a difficult time for you and therefore we're allowing you to transfer all you've paid on a holiday booked with Woolacombe Read more...

What if I'm affected by a local lockdown?

If you are affected by a local lockdown please do not travel. Please help to keep everyone safe and do not travel if your home is in a local lockdown, we Read more...

Which Parks can I take my tent, touring caravan or motorhome to?

We welcome tents, trailer tents, tourers and motor homes at Golden Coast, Twitchen House and Easewell Farm.  Read more...

What is the maximum number of people that can stay in 1 unit of accommodation or pitch?

Following the latest Government announcement, please ensure you follow HM Government advice and rules carefully.  Our self catering accommodation Read more...

Can I get any more discount?

Best price always online... guaranteed!  We promise that the price you're shown on the website cannot be beaten so you have full confidence that Read more...

Which accommodation has a hot tub?

We have caravans with hot tubs and lodges with hot tubs situated in our Surf Village development at Woolacombe Bay. We have caravans with hot Read more...

Can I use the future holiday credit across several holidays, or does it have to be used for a single booking?

Your future holiday credit may be used across multiple holidays if there is a remaining balance after initial use. If the price of your new booking is Read more...

I was on a cancelled break & I'm still waiting for a refund

We do apologise for any delays and inconvenience if your holiday has been cancelled. Customers who requested refunds have now all been contacted by us Read more...

What are the beaches like in Woolacombe

North Devon boasts some of the most memorable and unspoiled beaches in the UK. From shell-full shores to miles of golden sand, pebble ridges to world- Read more...

Can I stay in February?

Our Parks open in April and we longer offer holidays at February half term. You can find the latest availability online. Read more...

Can I put a tent next to my accommodation?

For safety reasons, we regret you cannot erect a tent next to one of our Holiday Homes. If you'd like to bring a tent, you will need to book one of Read more...

Which accommodation has 3 bathrooms?

The following Holiday Homes have 3 bathrooms: Surf Lodge 4-bedroom with 2 en-suites at Woolacombe Bay - 1 bathroom with shower overhead, 2 en-suites with Read more...

Can future holiday credit be used for on Park activities?

Future holiday credit can be used to pay for a new holiday booking only and unfortunately cannot be used to pay the balance on an existing booking, to Read more...

Can I transfer my credit to someone else or split it between different customer accounts?

Future holiday credits are non-transferable between customer accounts. Read more...

Can I book a holiday that costs more than the value of my future holiday credit?

Your future holiday credit will be used to make your booking with any remaining balance due by the date due based on the offer you have chosen. If you are Read more...

Do I need to pay a deposit to make a new booking using future holiday credit?

Any future credit can be used to secure a new holiday with us. We will add as much credit as possible to your new booking and in most cases, this will Read more...

Do you have any short breaks available?

We do offer 2 different short breaks within our Holiday Homes: 4 Nights from a Monday 3 Nights from a Friday  From time to time we may offer 2 night Read more...

Do I have to pay for a pet if I am not bringing one?

If you are booking pet friendly accommodation there is a mandatory charge of £30 per pet per booking up to a maximum of 3 pets. This charge cannot Read more...

Do you have any availability?

The easiest way to check availability is using our secure online booking tool. Alternatively, please call our reservations team. Read more...

When are the Parks open?

Our 2021 Holiday Park opening dates are Monday 12th April to Monday 1st November. Our 2022 opening dates are Friday 1st April to Monday, 31st Read more...

If I don't use all my future holiday credit can I choose to take it as a cash refund?

Credits remain in your account until the expiry date and cannot be exchanged for cash, or taken as a refund.  Read more...

Can I use my future holiday credit on an existing booking?

Future holiday credits are only available to be used on all NEW holiday bookings. Read more...

How do I redeem my future holiday credit on a new booking?

As soon as it's in your My Account and you get an email from us to notify you, it's yours to spend at any time up to the expiry date. Online: Read more...

Which accommodation has a sea view?

Golden Coast is located at the head of a pretty valley in landscaped parkland so our accommodation does not have sea views.  Woolacombe Bay sits on Read more...

Why do prices seem to change as I make my booking?

Our online booking engine uses 'live' pricing and availability - if a discount has changed since you started your booking this will be immediately Read more...

Can I get the £10 online discount if I book by telephone?

The £10 online booking discount applies only to Holiday Home bookings made on this website where you will get the best price always online... Read more...

How do I get a promotion code?

From time to time we issue special discounts to customers that sign up to our email newsletter, which can be accessed by the email link. Read more...

I would like to book a holiday as a surprise for a friend or family member how do I do this?

If you would like to book a holiday for a friend or family member as a surprise, we ask that you call one of our advisors. They will then be happy to make Read more...

Do future holiday credit bookings have to be for the same Park or accommodation as originally booked?

Holiday credit can be used to book any new holiday booking in any Holiday Home or Camping & Touring holiday on any available Park or date. Read more...

What is a saved holiday?

We understand that choosing a holiday is a big decision and one that you may not be able to make on your first visit to our website. That is why Read more...

Do you provide for guests with accessibility needs?

We are happy to advise on the accommodation which is most suitable for your needs but please make sure that you make us aware of all your requirements as Read more...

Will the scooter rally be going ahead?

Following the regrettable cancellation of this regular event in 2020 and 2021, we are reviewing the options for 2022 with the South West Scooter Clubs Read more...

What special offers are there?

You can find our latest holiday discounts, special offers and deals here for Holiday Homes and for Camping & Touring.  Read more...

Can I book a break that costs less than my future holiday credit?

Your holiday will be automatically paid for in full at the time of making your booking using your future holiday credit. Any remaining credit will be Read more...

If my future holiday credit has a valid date, do I have to holiday by this date?

You need to have made your booking by the expiry date of your future holiday credit. As long as your holiday is booked by this expiry date, you have the Read more...

Have you got any offers?

You can find our latest holiday discounts, special offers and deals here for self-catering Holiday Homes and here for Camping & Read more...

Why has the website changed?

We're always looking to improve our website based on the needs of those who use it as well as adapting to new technology and new processes. Like most Read more...

Why does it say 'this accommodation is no longer available'?

Our online booking engine uses 'live' pricing and availability - all holidays are sold on a first come first served basis so if another customer Read more...

Why can I not go to the next booking step?

Please ensure that you only have one tab open with our website in your browser.  That is the most frequent reason why you may have problems booking Read more...

Do you offer glamping holidays?

We offer glamping breaks at Woolacombe Bay. Read more...

Which Holiday Homes have two double bedrooms?

The following Holiday Homes have 2 double bedrooms: Lodges  Surf Lodge 4-bedroom: 1x king size and 1x double Surf Lodge 4-bedroom with 2 en-suites: 2 Read more...

How old is an adult?

Anyone aged 18 years or older is an adult.  To make a booking with us the lead guest must be aged 18 or over. As the lead guest, you must Read more...

How do I find your best offers?

You're guaranteed to find our best available offers on our website. Our website prices also already include a £10 discount per Holiday Home Read more...