Can I speak to someone on live chat?

You are currently using our state of the art self-service solution which uses artificial intelligence to provide you with a fast, personalised and accurate information when you want it... 24 hours a day, 7 days a week, 365 days a year, anytime and anywhere!

We know you want more than answers to simple questions - you want to be understood on your own terms with an experience tailored to you. Using machine learning we can give you an experience that allows you to ask questions in your own terms, provides rapid responses from the information on our website as well as an extensive knowledge base.

It's smart enough to know that it we can't answer your question or it thinks you need additional help, then it'll offer you to live chat with an agent.

And that frees up our holiday advisors' time to really make sure that the experience we give you - that a machine can't replicate - is the very best it can be.