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Can I make changes to my booking?

If you would like to amend your booking please call our Reservations Team. Please note that we can only accept instruction to change details from the lead Read more...

Can I choose a specific spot on Park?

Your accommodation will be allocated a few days before your arrival and you will be given the location of your Holiday Home when you check-in at the Park. Read more...

Which accommodation has a hot tub?

We have caravans with hot tubs and lodges with hot tubs situated in our Surf Village development at Woolacombe Bay. We also have a farmhouse with a Read more...

Can I bring a pet on holiday?

We've put aside some pet friendly Holiday Homes especially for guests with dogs, but as they're designated for pets then you need to book directly Read more...

What is Holiday Safeguard Scheme?

For peace of mind, we strongly recommend you protect your holiday in the event that you have to cancel due to unforeseen circumstances. Our Holiday Read more...

What costs will there be if I cancel my booking?

If you cancel your holiday at any time you will be responsible for the full cost of your holiday. However, if you have bought our Holiday Safeguard Scheme Read more...

Can I upgrade my accommodation on a newspaper promotion?

You can add a little extra luxury for just a little extra! The leaflet enclosed with your holiday confirmation shows the upgrades available. You can check Read more...

Can I get a full refund if I cancel?

If you are cancelling due to illness, redundancy or jury service and you taken out our Holiday Safeguard Scheme at the time of booking you can get up Read more...

What is the no quibble refund guarantee?

If you change your mind and cancel your holiday up to 8 weeks before you stay, we'll refund everything you've paid minus the standard deposit. Read more...

Is bed linen included?

Bed linen is included in all Holiday Home grades and all beds (except sofa beds) will be made up when you book your accommodation directly with Read more...

Can I pay my balance in installments?

You can pay the balance of your holiday in installments at any time and any amount at any time by calling us or logging in to My Account, as long as your Read more...

Can I be next to family or friends?

Holidays are all about spending time together so we'll do our very best to allocate your Holiday Home or Camping & Touring pitch as close together Read more...

Can we buy food on arrival?

You will find a restaurant and takeaway in the entertainment complex on your Park as well as a convenience store open all day. Read more...

Where can I park my car?

We often have questions regarding parking and our car parks, so we've put a little guide together for you. You will find parking either next to your Read more...

Can I speak to someone on live chat?

You are currently using our state of the art self-service solution which uses artificial intelligence to provide you with a fast, personalised and Read more...

Camping & Touring Woolacombe Bay

We no longer offer Camping & Touring holidays at Woolacombe Bay.  If you are looking to book pitches for tents, trailer tents, touring caravans Read more...

Can I use another Park's facilities whilst staying at another one of your Parks?

Yes! We have four Holiday Parks all in Woolacombe within a couple of miles of each other and as such you can use the activities, facilities and Read more...

How can I book my holiday?

Book securely onlineBooking your holiday with us could not be easier. Simply check availability and book through our secure booking process. You can even Read more...

Do you offer adapted Holiday Homes?

We have accommodation which has been specifically adapted for wheelchair users at Golden Coast and Twitchen House. You can find out more about our Read more...

Can I speak to an advisor?

Our friendly Reservations Team are based right here in Woolacombe so are very knowledgeable about all our Parks and the area. We rarely have long queues Read more...

What is Surf Village?

Surf Village is our brand new pitch development at Woolacombe Bay. It is our vision of the future with a selection of luxury Holiday Homes set in a Read more...

What is your email address?

Click 'Email Us' below and one of our team of knowledgeable advisors will respond to you within 48 hours. If your enquiry is urgent you might Read more...

Can I add extra guests to my booking?

You can add more guests to your booking as long as the maximum capacity of your Holiday Home is not exceeded, including the number of infants. All extra Read more...

What is the newspaper promotion low cost cancellation cover?

For peace of mind, we recommend you protect your holiday in the event you have to cancel. Our Holiday Safeguard Scheme can be added for £10 per Read more...

How can I make payment for my holiday?

You can pay for your holiday using our simple online payment system by credit or debit card or by calling our Promotional Holidays booking line. Please be Read more...

What is the cancellations policy on a newspaper holiday?

All cancellations must be in writing - either by post or email. We cannot refund money paid to any promotional newspaper. All holiday money paid Read more...

Who can I contact about my promotional holiday?

If you have any queries relating to a booking you have made through the newspaper promotions please telephone: Sun hotline - 0844 543 9743 Breakfree Read more...

Can I book on Park to come back again?

Yes! We'd love to see you again. When you book your next holiday whilst you are still on Park then you'll be entitled to some amazing extra Read more...

Can I upgrade?

If the extra space or features of some of our other Holiday Homes appeal to you, then you may be able to upgrade your accommodation on arrival at an Read more...

How and when do I need to pay my remaining balance?

When you book your holiday we require a deposit to secure your holiday, the balance is then payable by the date shown on your Holiday Confirmation from us. Read more...

What happens if I have lost my confirmation?

Don't worry, all we need is your holiday reference number and a form of ID when arriving at the Park to prove that you are the lead guest on your Read more...

When do I have to pay the outstanding balance on a newspaper holiday?

On a newspaper promotion holiday the balance due date is usually 14 days after the date your booking was received by us, although if we receive your Read more...

Can you confirm...

Sorry, you're talking to a chat bot and I can't bring up specific details about your booking or get super specific about your holiday booking. Read more...

Can I put an tent next to my accommodation?

For safety reasons, we regret you cannot erect a tent next to one of our Holiday Homes. If you'd like to bring a tent, you will need to book one of Read more...

Do I have to make separate bookings for 2 caravans?

Yes, each booking will need to be made separately and will need to be in the name and address of the lead guest for each booking. Due to data protection Read more...

Have you got any offers?

You can find our latest and best offers online. Read more...

Do you have availability?

The easiest way to check availability is using our secure online booking tool. Read more...

What happens if I want to change the location once I arrive on Park?

You can change a Handpick Your Holiday Home location online by going back into My Account and choosing an alternative location or removing this service Read more...

Can I change my accommodation location once I've booked?

Yes, you can log back into My Account and amend your selection up to 3 days before your holiday start date, if there is availability. There is no extra Read more...

Do you offer surf lessons?

Once you have booked your holiday, you can add surf lessons by logging-in to My Account using the link below. Go to Bookings > Add Extras and you will Read more...

Why has the website changed?

We're always looking to improve our website based on the needs of those who use it as well as adapting to new technology and new processes. Like most Read more...

How can I call the reservations centre?

Please click on the link below to call us which will show when our reservations centre is open. Read more...

Can I use activities if I am pregnant?

You should seek the advice of your GP or midwife if you are in any doubt at all, that you seek medical advice and provide written evidence from your GP to Read more...

Why does it say 'this accommodation is no longer available'?

Our online booking engine uses 'live' pricing and availability - all holidays are sold on a first come first served basis so if another customer Read more...

Why do prices seem to change as I make my booking?

Usually our prices do not change during the booking process, but if you think it has changed these could be the reasons: Different offers may have Read more...

Why can I not go to the next booking step?

Please ensure that you only have one tab open with our website in your browser. That is the most frequent reason why you may have problems booking online. Read more...

Do you offer glamping holidays?

We offer glamping breaks at Woolacombe Bay. Read more...

Do I have to pay for a pet if I am not bringing one?

If you are booking pet friendly accommodation there is a mandatory charge of £30 per pet per booking up to a maximum of 3 pets. This charge cannot Read more...

What is the difference between accommodation grades?

You can find out more about our Holiday Home grades and types here on our website. Read more...

Do I get a refund if I cancel on the day I book?

The deposit you pay for your holiday is intended to cover the cost of making your booking, things like card payment fees, securing your payment details, Read more...

Which Holiday Homes have two double bedrooms?

In all accommodation with a sofa bed in the lounge, this will be a fold out double bed However, the following Holiday Homes have 2 double bedrooms: Lodges Read more...

Do we get a discount if we come back?

Many guests come back to us several times in the same year, so after your first holiday you'll get an extra 10% discount on top of our public offers Read more...

Which accommodation has 3 bathrooms?

The following Holiday Homes have 3 bathrooms: Surf Lodge 4-bedroom with 2 en-suites at Woolacombe Bay - 1 bathroom with shower overhead, 2 en-suites with Read more...

How old is an adult?

To make a booking with us the lead name - the person responsible for the booking and all members of the party and who must attend the holiday throughout Read more...

Can I book a Beach Retreat caravan?

We regularly replace our caravan Holiday Homes to ensure that we're offering you the very best accommodation experience. That means that our Beach Read more...

Do you do NHS employee discount?

We are pleased to offer our valued public servants working in the NHS, police or armed forces a discount of 10% off the original holiday price. To book Read more...

How do I find your best offers?

You'll guaranteed to find our best available offers on our website, or call us to speak to a knowledgeable holiday advisor. Our website prices also Read more...

What do we need to bring?

In your Holiday Home you'll find a fully equipped kitchen, with all the crockery, cutlery and cooking utensils you're likely to need. This Read more...

What size is my pitch?

Pitches vary in size, but generally are 10 x 10 metres. Your pitch needs to accommodate your tent, trailer tent, touring caravan or motorhome along with Read more...

Can I get the £10 online discount if I book by telephone?

The £10 online booking discount applies only to Holiday Home bookings made on this website and we guarantee that our best publicly available price Read more...

What is the maximum number of people that can stay in 1 unit of accommodation or pitch?

Our self catering accommodation types vary from Park to Park, we have a range of caravan, lodge, villa, apartments and glamping pods sleeping 4 Read more...

Do you provide for guests with accessibility needs?

Our friendly and knowledgeable Reservations Advisors are here to help you find your perfect holiday, so please contact them before making your Read more...

How do I book more than 1 unit of accommodation?

Bookings of more than one unit of accommodation cannot be made online in one single transaction. For two or more units, you will need to book these Read more...

Can I book a new 2019 model caravan?

We have introduced our New Wave caravan range at Golden Coast, Woolacombe Bay and Twitchen House in selected grades. These newer model caravans are up to 2 Read more...

Can I hire a travel cot or a highchair?

We have cots, highchairs and bed guards available to hire and recommend pre-booking to ensure they are reserved for you. There is a charge of £15 Read more...

Can I request a particular Holiday Home number on the Park?

Yes, if the chosen location is available for your holiday. However, please note that we do not guarantee special requests although we will endeavour to Read more...

What if I have a special request?

If you have a special request please let us know as soon as possible, for example if you would like to be near friends or in a particular area of the Park, Read more...

Is there a bus service between Parks and to the beach?

We run our own shuttle bus as an easy and cost effective way of going Park to Park. It will even drop you off by the beach! You can pre-book a Family Bus Read more...

Can you help me with a special occasion?

If you are celebrating a birthday, anniversary or special occasion whilst on holiday, please call us at least 48 hours before your arrival day to add one Read more...

How can I find out more about the Parks?

For a full description of facilities on or around our Parks please visit the Parks tab at the top of this page, or request a brochure online. Each Park Read more...

Can we make a group booking?

We offer a group bookings service for any booking of six or more Holiday Homes or Camping & Touring pitches. Please call our group bookings line  Read more...

How much do I have to pay today?

Securing your holiday at any of the four Woolacombe Bay Holiday Parks couldn't be easier! With a small deposit you can assure your chosen Park, dates Read more...

How do I get a promotion code?

From time to time we issue special money off or added value promotional codes by email to customers that sign up to our email newsletter. If you have a Read more...

How do I order a brochure?

You can click here to order a brochure or call us. Read more...

I would like to book a holiday as a surprise for a friend or family member how do I do this?

If you would like to book a holiday for a friend or family member as a surprise, we ask that you call one of our advisors. They will then be happy to make Read more...

Do you accept single sex parties or groups of young adults?

Our four Holiday Parks cater primarily for family and couples holidays. To make a booking with us the lead name - the person responsible for the booking Read more...

Can I take my pet Camping and Touring?

Dogs are welcome on all Camping & Touring pitches at Twitchen House and Easewell Farm. Pets are not accepted in the Camping & Touring grounds at Read more...

Can I upgrade my pitch?

We understand that you may change your mind about your holiday needs and would like to change your pitch type after you book. Whether it's an electric Read more...

How many tents or caravans can I put on my pitch?

Each pitch is strictly for 1 tent or trailer tent or touring caravan or motorhome only and accommodates up to 6 people. This is a fire safety regulation. Read more...

What does my pitch offer?

Basic Pitch Simple grass pitch without electrical hook-up, ideal for tents. Electric Pitch A grass, concrete hard standing or all weather base with 16 amp Read more...

What touring facilities are provided and are they included in the pitch price?

Your pitch price includes access to the modern touring facilities including hot & cold water, individual shower cubicles, disabled access shower rooms, Read more...

Which Parks can I take my tent, touring caravan or motorhome to?

We welcome tents, trailer tents, tourers and motor homes at Golden Coast, Twitchen House and Easewell Farm. Read more...

When will I receive my holiday confirmation?

If you have booked your holiday online on this website you'll receive a booking confirmation by email within a few minutes of booking. If your holiday Read more...

Can I book a seasonal pitch?

We offer seasonal pitches at Twitchen House and Easewell Farm. As you will require a more personalised level of service you will need to contact our Read more...

What's included in the holiday?

The really short answer is lots and lots, probably more than you'll have time for! On our Park pages we've clearly shown what's included in Read more...

Can I buy a Holiday Home on the Parks?

Over many years we have developed facilities, activities and entertainment specifically for holiday guests and take great care in how we present our Parks. Read more...

How do I update my contact details?

If your details change prior to your start date you must advise us of your new details to the following address. You can either update your details Read more...

Can I amend some of the guest names?

We can change the names of some of the guests on your booking, but we cannot change the name of the lead guest. According to our Terms & Conditions, Read more...

Can I bring additional guests on a newspaper promotion?

All Promotional Holidays are based on 4 people sharing. If you have less than this, then you can add additional guests onto your booking without a charge. Read more...

Can I extend my newspaper promotion holiday?

Once your holiday has been allocated, you maybe able to add an additional break onto th start or end of your booking. However, this is subject to Read more...

What accommodation will I be allocated?

All Promotional Holiday bookings are allocated on arrival, therefore unfortunately we are unable to tell you exactly what accommodation you will be placed Read more...

What is the service charge?

The service charge is £10.65 per night booked and is for your gas, electric and water supply. This is a compulsory charge which applies to every Read more...

Why do I need entertainment passes?

Unlike holidays booked directly with us, the price of newspaper holidays does not include access to any of the facilities, activities or entertainment on Read more...

What is a saved holiday?

We understand that choosing a holiday is a big decision, and one that you may not be able to make on your first visit to our website. That is why we Read more...

How can I join or be removed from your mailing list?

If you wish to change how we communicate with you, please login to My Account and select 'Personal Details'. You will be able to select Read more...

Why can't I view my booking online?

The My Account facility on this website will show bookings that you have made online with Woolacombe Bay Holiday Parks. If you have made your booking by Read more...

Can I add extra nights to my holiday?

We're sure you are really going to enjoy your stay, so if you would like to stay longer on your Camping & Touring holiday then please call us Read more...

Is parking by caravan guaranteed?

We often have questions regarding parking and our car parks, so we've put a little guide together for you. You will find parking either next to your Read more...