About our Holiday Homes

Are towels included?

Towels are included in Platinum Lodge, Exclusive Lodge, Exclusive Apartment, Surf Lodge, Surfscape Lodge, Surfview Lodge and Surf Pod. There will be Read more...

Is bed linen included?

Bed linen is included in all Holiday Home grades and all beds (except sofa beds) will be made up when you book your accommodation directly with Read more...

Is there WiFi access on my Park and in my accommodation?

We have free WiFi hotspots in most of the bars and restaurants at Golden Coast, Woolacombe Bay, Twitchen House and Easewell Farm. You will need to show Read more...

Can I bring a pet on holiday?

We've put aside some pet friendly Holiday Homes especially for guests with dogs, but 'cos they're designated for pets then you need to book Read more...

Does my accommodation have a washing machine and iron?

Washer-dryers, irons and ironing boards are included in Gold Lodges, Platinum Lodges, Exclusive Lodges and Surf Lodges and Farmhouses. Please ensure you Read more...

Where can I park my car?

You will find parking either next to your accommodation or in a communal car parking area a short walk away. When you arrive at the Park, you will park in Read more...

How many cars can I bring?

Holiday Homes You are welcome to bring one car in 1 & 2 bedroom accommodation, two cars in 3 & 4 bedroom accommodation. Where private parking is Read more...

Can I get a supermarket delivery?

You are welcome to organise a supermarket delivery, you'll need to book the delivery to arrive after your check-in time. You can either: Read more...

What does 'private parking' mean?

Private parking means you will have a designated car parking space for one car very close to your accommodation. In most cases this will take the form of Read more...

Which accommodation has a hot tub?

We have caravans with hot tubs and lodges with hot tubs situated in our Surf Village development at Woolacombe Bay. We also have a farmhouse with a Read more...

Does my accommodation have outdoor furniture?

Some of our Holiday Homes have outdoor furniture provided either on a patio or their own decking, you can find out which here. Additionally, all caravans Read more...

Can I be next to family or friends?

Holidays are all about spending time together so we'll do our very best to allocate your Holiday Home or Camping & Touring pitch as close together Read more...

How old will my caravan Holiday Home be?

We're constantly investing in new caravan accommodation every year and we're one of the biggest purchasers of new models in the South West. Each Read more...

What happens if I want to change the location once I arrive on Park?

You can change a Handpick Your Holiday Home location online by going back into My Account and choosing an alternative location or removing this service Read more...

Does my accommodation have a colour TV and DVD player?

All Holiday Homes have a flat screen colour TV with Freeview in the lounge area. In Platinum and Exclusive caravans, Gold Lodges, Platinum Lodges, Read more...

Which Holiday Homes have central heating?

Energy efficient domestic style central heating for maximum comfort is standard in all these Holiday Homes: Caravans ALL New Wave models from Bronze Read more...

What beds are in my Holiday Home?

The bedroom layout in our accommodation varies by grade:  1-bedroom2-bedroom3-bedroom4-bedroom Caravans-1D, 1T1D, 2T1D, 3T Lodges-1D, 1T1D, 2T2D, 2T Read more...

What is included in the starter grocery pack?

If you have pre-booked and pre-paid for a starter grocery pack already, this includes a lot of essentials to get you started and will be Read more...

What does a New Wave caravan have different?

New Wave caravans are our next generation models available across Bronze, Silver, Gold, Platinum and Exclusive grades. The extra features of New Wave Read more...

Can I hire a travel cot or a highchair?

We have cots, highchairs and bed guards available to hire and recommend pre-booking to ensure they are reserved for you. There is a charge of £15 Read more...

Does my accommodation have a hairdryer?

Our Holiday Homes do not currently include a hairdryer. You are however very welcome to bring one with you if required. Read more...

What is Surf Village?

Surf Village is our brand new pitch development at Woolacombe Bay. It is our vision of the future with a selection of luxury Holiday Homes set in a Read more...

What size will my caravan be?

Our caravan Holiday Homes vary in size according to the grade booked and number of bedrooms: Bronze caravan - all 10 ft wide 2-bedroom is 28 ft long3- Read more...

Where will my accommodation be on Park?

Your Holiday Home will be allocated just prior to arrival by our Park teams. You can make a special request if you'd like to be in a particular Read more...

What is included in the local produce gift pack?

Our local produce gift pack is included in selected Holiday Homes and gives a real taste of the area. The current contents of the pack are: A bottle of Read more...

Does the fridge have a freezer compartment?

Our fridges usually include an icebox inside the fridge in all Holiday Homes. Fridge-freezers are included in accommodation graded as Gold, Platinum and Read more...

Which accommodation has decking?

Our Holiday Home grades that have decking are: Caravans Gold Vista with deck Gold Woodland with deck New Wave Gold with deck Hideaway with deck Platinum Read more...

Does my accommodation have a dishwasher?

Dishwashers are included in the following accommodation: Caravans New Wave PlatinumNew Wave ExclusiveLodges All lodgesApartments All apartmentsVillas & Read more...

Will my caravan be a New Wave model?

Does the accommodation have "New Wave" in the title? Yes - this will be one of our newer model caravans with extra features, for example if Read more...

Can I check in to my accommodation early?

Our team will be working hard to ensure your accommodation is fully prepared for your arrival and to do this we have staggered check-in times. It's Read more...

What is the difference between a villa and a bungalow?

Apartments are single level accommodation which may be on the ground floor or first floor, all first floor accommodation is accessed by stairs. Silver Read more...

Can I hire a fridge?

Fridges are provided in all our Holiday Homes, and freezers are in selected accommodation. We do not have extra fridges or freezers for hire in any Read more...

Which accommodation has free surf board and wetsuit hire?

We provide surf boards and wet suits free of charge to all guests staying in Surf Lodge, Surfscape Lodge and Surfview Lodge at Woolacombe Bay. For all Read more...

Can I bring my own hot tub or hire one?

We're sorry but for safety reasons, hot tubs other than those provided with accommodation are not permitted. You also cannot bring paddling pools onto Read more...

Does my accommodation have a microwave?

Microwave ovens are included in all Holiday Home grades. Read more...

Can I request a particular Holiday Home number on the Park?

Yes, if the chosen location is available for your holiday. However, please note that we do not guarantee special requests although we will endeavour to Read more...

Where is the accommodation situated on Park?

Holiday Homes are spread throughout each of our Parks - generally at Golden Coast it is grouped by grade and the map on its web page will give you an idea Read more...

Which Holiday Homes have a bath?

The following accommodation has a bath:  Bathtub onlyBath with showerSeparate shower Bronze VillaNYN Bronze BungalowNYN Silver ApartmentNYN Silver Read more...

What is the difference between accommodation grades?

You can find out more about our Holiday Home grades and types here on our website. Read more...

What size TV is in the lounge in my Holiday Home?

All our accommodation has a flat screen TV in the lounge with Freeview. The minimum screen size varies depending on the grade booked: Caravans Read more...

Which accommodation has 2 toilets?

These caravan Holiday Homes have a separate additional toilet with washbasin: Silver 3-bedroom, sleeps 8Silver 4-bedroom, sleeps 10Gold 3-bedroom, sleeps 8 Read more...

Which Holiday Homes have two double bedrooms?

In all accommodation with a sofa bed in the lounge, this will be a fold out double bed However, the following Holiday Homes have 2 double bedrooms: Lodges Read more...

Are there USB chargers in my accommodation?

All of our New Wave caravans guarantee a USB charging point in the lounge as well as in each bedroom, all situated in useful locations with your safety in Read more...

Which accommodation has 4 bedrooms?

We have the following options on our Parks with 4 bedrooms: Caravans New Wave Silver 4-bedroom at Twitchen House, sleeps up to 10Lodges Surf Lodge 4- Read more...

Can I put an tent next to my accommodation?

For safety reasons, we regret you cannot erect a tent next to one of our Holiday Homes. If you'd like to bring a tent, you will need to book one of Read more...

Does the accommodation have air conditioning?

Our Holiday Homes do not have air conditioning. However, they all have heating throughout and many models include double glazing and central heating. Read more...

Can I over occupy my accommodation by 1 baby?

For both comfort and safety reasons we cannot allow more people in accommodation than the maximum capacity stated. If you have a larger party you'll Read more...

Which Holiday Homes have double glazing?

Energy efficient domestic style double glazing designed to ensure minimal heat loss is standard in all these Holiday Homes: Caravans ALL New Wave Read more...

Which accommodation has an en-suite?

The following Holiday Homes have an en-suite to the master bedroom: Caravans Gold VistaGold WoodlandExclusive & New Wave ExclusivePlease note in Read more...

Can I smoke in my accommodation?

For the comfort of all our guests, smoking is not permitted in any of our accommodation; however we cannot guarantee that your accommodation will be smoke Read more...

Does my accommodation have heating?

All of our accommodation has heating in the lounge and in the bedrooms. In many models this is central heating, you can find out which here. In our other Read more...

Which accommodation has 3 bathrooms?

The following Holiday Homes have 3 bathrooms: Surf Lodge 4-bedroom with 2 en-suites at Woolacombe Bay - 1 bathroom with shower overhead, 2 en-suites with Read more...

What is a Comfort Plus mattress?

Comfort Plus are premium quality mattresses that are included as standard in the double bedroom in all our New Wave caravans. Read more...

Can I book Cleavewood House?

We no longer offer holidays in our Cleavewood House apartments at Golden Coast. We have a range of other Holiday Homes available, for larger parties this Read more...

Can I book a new 2019 model caravan?

We have introduced our New Wave caravan range at Golden Coast, Woolacombe Bay and Twitchen House in selected grades. These newer model caravans are up to 2 Read more...

What if I have a special request?

If you have a special request please let us know as soon as possible, for example if you would like to be near friends or in a particular area of the Park, Read more...

Will there be steps into my accommodation?

All accommodation is accessed by steps with the exception of our wheelchair friendly adapted accommodation which has a fix ramp. For safety reasons we Read more...

Are there wardrobes in the bedrooms in all accommodation?

There is a wardrobe with clothes hangers in each bedroom in every Holiday Home. Read more...