General Questions

I don't have any questions?

No worries, that's great. If you do remember I'm the friendly chat bot and I'm here to help! Read more...

Can I add extra guests to my booking?

You can add more guests to your booking as long as the maximum capacity of your Holiday Home is not exceeded, including the number of infants. All extra Read more...

Can locals use the facilities?

If you live permanently in the EX33 or EX34 postcode areas, you can apply for a free Local Members card. This will give you access to use our indoor Read more...

What costs will there be if I cancel my booking?

If you cancel your holiday at any time you will be responsible for the full cost of your holiday. However, if you have bought our Holiday Safeguard Scheme Read more...

Can I make changes to my booking?

If you would like to amend your booking please call our Reservations Team. Please note that we can only accept instruction to change details from the lead Read more...

What is your email address?

To email us click 'Email us' below and one of our team of knowledgeable advisors will respond to you within 48 hours. If you're enquiry is Read more...

Can I buy a Holiday Home on the Parks?

Over many years we have developed facilities, activities and entertainment specifically for holiday guests and take great care in how we present our Parks. Read more...

Can I bring my own hot tub or hire one?

We're sorry but for safety reasons, hot tubs other than those provided with accommodation are not permitted. You also cannot bring paddling pools onto Read more...

How can I find out about places to visit?

You can find out about beaches, attractions and places to visit in the dedicated area of our website. Read more...

Can I get a refund if it rains?

We sorry but we're not able to offer a refund if you wish to cancel a holiday due to the weather. If you have your own travel insurance, you should Read more...

What happens if I have lost my confirmation?

Don't worry, all we need is your holiday reference number and a form of ID when arriving at the Park to prove that you are the lead guest on your Read more...

How can I call the reservations centre?

Please click on the link below to call us which will show when our reservations centre is open. Read more...

Can I apply for job?

You can view our current vacancies and apply on our dedicated jobs website. Read more...

How do I update my contact details?

If your details change prior to your start date you must advise us of your new details to the following address. You can either update your details Read more...

What is the weather like in Woolacombe today?

You can find the latest weather on your choice of website or be redirected to the BBC Weather site. Read more...

Can you donate a break?

We take our responsibility to society very seriously and over the years have and continue to support a number of charities, causes and fund raisers.  Read more...

Where can I hear the Billy club songs?

You can stream these online in our playlist. Read more...

Can I hire a mobility scooter?

We do have our own mobility scooters for hire, but Braunton Mobility Centre are near by and offer this service. You can either collect pre-booked hired Read more...

Why has the website changed?

We're always looking to improve our website based on the needs of those who use it as well as adapting to new technology and new processes. Like most Read more...

Will there be filming or photography happening at the Parks?

We regularly take photographs and videos for promotional and training purposes and occasionally receive requests from TV or other companies to film/ Read more...

Where can I find out about working for Woolacombe Bay Holiday Parks?

To apply to join our team either on Park or working in our call centre please visit our dedicated recruitment website. Read more...

Where can I buy Billy & Betty merchandise?

If you are looking to purchase merchandise of our characters, this can be done whilst at the Park. Read more...