Booking your holiday

Is bed linen included?

Bed linen is included in all Holiday Home grades and all beds (except sofa beds) will be made up when you book your accommodation directly with Read more...

When do the Parks open?

Our Parks are open in 2019 between the following dates: Golden Coast - Friday 15th February to Monday 4th November Woolacombe Bay - Friday 29th Read more...

Can I bring a pet on holiday?

We've put aside some pet friendly Holiday Homes especially for guests with dogs, but 'cos they're designated for pets then you need to book Read more...

Which Park is nearest to the beach in Woolacombe?

We've put a guide on each Park page to show how close it is to the beach, but the short answer is Woolacombe Bay is the shortest walk (Twitchen House Read more...

Can I pitch at tent at Woolacombe Bay?

We no longer offer Camping & Touring holidays for tents, trailer tents, touring caravans and motor homes at Woolacombe Bay. Golden Coast, Twitchen Read more...

Which accommodation has a hot tub?

We have caravans with hot tubs and lodges with hot tubs situated in our Surf Village development at Woolacombe Bay. We also have a farmhouse with a Read more...

Do you have availability?

The easiest way to check availability is using our secure online booking tool. Read more...

Do we get a discount if we come back?

Many guests come back to us several times in the same year, so after your first holiday you'll get an extra 10% discount on top of our public offers Read more...

Can I choose a specific spot on Park?

Your accommodation will be allocated a few days before your arrival and you will be given the location of your Holiday Home when you check-in at the Park. Read more...

Can I be next to family or friends?

Holidays are all about spending time together so we'll do our very best to allocate your Holiday Home or Camping & Touring pitch as close together Read more...

Do you do NHS employee discount?

We are pleased to offer our valued public servants working in the NHS, police or armed forces a discount of 10% off the original holiday price. To book Read more...

Can I get a full refund if I cancel?

If you are cancelling due to illness, redundancy or jury service and you taken out our Holiday Safeguard Scheme at the time of booking you can get up Read more...

How can I book my holiday?

Book securely onlineBooking your holiday with us could not be easier. Simply check availability and book through our secure booking process. You can even Read more...

What do more plots show than accommodation available?

It's always possible, and quite likely, to see more plots available to pick from at the "Personalise your holiday" stage than at the " Read more...

How can I book activities before I arrive?

Once you’ve booked your holiday simply go to My Account where you can see all of the activities and times available to book. Read more...

Where are your Parks?

Our four Parks are all together in Woolacombe on the North Devon coast, a small but lively village nestling behind a huge, safe, sandy beach with numerous Read more...

Do I have to pay the full amount at once?

If you are booking a holiday which starts within 8 weeks then you will need to pay for the holiday in full at the time of booking. Some of our holidays Read more...

What is Surf Village?

Surf Village is our brand new pitch development at Woolacombe Bay. It is our vision of the future with a selection of luxury Holiday Homes set in a Read more...

Can I speak to an advisor?

Our friendly Reservations Team are based right here in Woolacombe so are very knowledgeable about all our Parks and the area. We rarely have long queues Read more...

What's included in the holiday?

The really short answer is lots and lots, probably more than you'll have time for! On our Park pages we've clearly shown what's included in Read more...

How many people can go on a pitch?

The maximum capacity per pitch is strictly 6 people, including any infants. This is to comply with regulations regarding the number of toilets, showers Read more...

Do holiday prices change?

All prices and charges are subject to change and may go up or down in response to changing market pressures. Any quotations obtained before confirming a Read more...

Why can't I book a short break in the School Summer Holidays?

During the School Summer Holidays in July and August some premium accommodation is available for 7 & 14 nights only: Exclusive caravans, lodges and Read more...

Where will my accommodation be on Park?

Your Holiday Home will be allocated just prior to arrival by our Park teams. You can make a special request if you'd like to be in a particular Read more...

Which accommodation has decking?

Our Holiday Home grades that have decking are: Caravans Gold Vista with deck Gold Woodland with deck New Wave Gold with deck Hideaway with deck Platinum Read more...

When will I receive my holiday confirmation?

If you have booked your holiday online on this website you'll receive a booking confirmation by email within a few minutes of booking. If your holiday Read more...

What is Holiday Safeguard Scheme?

For peace of mind, we strongly recommend you protect your holiday in the event that you have to cancel due to unforeseen circumstances. Our Holiday Read more...

What is the no quibble refund guarantee?

If you change your mind and cancel your holiday up to 8 weeks before you stay, we'll refund everything you've paid minus the standard deposit. Read more...

When can I book for next year?

Bookings open in mid-February for the following year. Read more...

Can I speak to someone on live chat?

You are currently using our state of the art self-service solution which uses artificial intelligence to provide you with a fast, personalised and Read more...

How do I get a promotion code?

From time to time we issue special money off or added value promotional codes by email to customers that sign up to our email newsletter. If you have a Read more...

Do you offer holiday insurance or cancellation cover?

We offer our Holiday Safeguard Scheme covering you if any member of your party are unable to travel due to sickness, redundancy or jury service. The Read more...

Do you have any short breaks available?

We offer short breaks throughout the season, you are being redirected to our availability search. Read more...

Do I have to make separate bookings for 2 caravans?

Yes, each booking will need to be made separately and will need to be in the name and address of the lead guest for each booking. Due to data protection Read more...

Where is the accommodation situated on Park?

Holiday Homes are spread throughout each of our Parks - generally at Golden Coast it is grouped by grade and the map on its web page will give you an idea Read more...

Can I pay my balance in installments?

You can pay the balance of your holiday in installments at any time and any amount at any time by calling us or logging in to My Account, as long as your Read more...

What is the difference between accommodation grades?

You can find out more about our Holiday Home grades and types here on our website. Read more...

Can I take my dog on the beach?

Dogs are permitted on the beach in Woolacombe all year around, as well as at many other beaches in the area. Woolacombe beach does have some restrictions Read more...

Is there a charge for paying by credit card?

We do not charge for using a debit or credit card to pay for your holiday, add extras or pre-book activities. We accept Visa, Visa Debit, Visa Electron, Read more...

Why can I not bring a dog on a camping pitch?

If you are booking a Camping & Touring at Golden Coast then we do not accept pets on these pitches. We do accept pets on all Camping & Touring Read more...

How do I book more than 1 unit of accommodation?

Bookings of more than one unit of accommodation cannot be made online in one single transaction. For two or more units, you will need to book these Read more...

How and when do I need to pay my remaining balance?

When you book your holiday we require a deposit to secure your holiday, the balance is then payable by the date shown on your Holiday Confirmation from us. Read more...

What is included in the holiday price?

All prices shown on this website and in our brochure include either your Holiday Home or Camping & Touring pitch, all gas, water & electricity, Read more...

Do you accept single sex parties or groups of young adults?

Our four Holiday Parks cater primarily for family and couples holidays. To make a booking with us the lead name - the person responsible for the booking Read more...

Can I put an tent next to my accommodation?

For safety reasons, we regret you cannot erect a tent next to one of our Holiday Homes. If you'd like to bring a tent, you will need to book one of Read more...

How do I find the cheapest break?

The easiest way to find the lowest priced break is using our special offers pages, we'll take you there now! Read more...

Have you got any offers?

You can find our latest and best offers online. Read more...

Do you offer adapted Holiday Homes?

We have accommodation which has been specifically adapted for wheelchair users at Golden Coast and Twitchen House. You can find out more about our Read more...

Do you do all inclusive holidays?

All of our accommodation is offered on a self catering basis for total flexibility. Each comes with a well equipped kitchen. There is also a convenience Read more...

Can I over occupy my accommodation by 1 baby?

For both comfort and safety reasons we cannot allow more people in accommodation than the maximum capacity stated. If you have a larger party you'll Read more...

Can I get the £10 online discount if I book by telephone?

The £10 online booking discount applies only to Holiday Home bookings made on this website and we guarantee that our best publicly available price Read more...

Can we make a group booking?

We offer a group bookings service for any booking of six or more Holiday Homes or Camping & Touring pitches. Please call our group bookings line  Read more...

What is the maximum number of people that can stay in 1 unit of accommodation or pitch?

Our self catering accommodation types vary from Park to Park, we have a range of caravan, lodge, villa, apartments and glamping pods sleeping 4 Read more...

Do you have a fireworks display?

We have a fireworks display during our annual Halloween Spooktacular weekend. Read more...

Why does it say 'this accommodation is no longer available'?

Our online booking engine uses 'live' pricing and availability - all holidays are sold on a first come first served basis so if another customer Read more...

Why do prices seem to change as I make my booking?

Usually our prices do not change during the booking process, but if you think it has changed these could be the reasons: Different offers may have Read more...

Why can I not go to the next booking step?

Please ensure that you only have one tab open with our website in your browser. That is the most frequent reason why you may have problems booking online. Read more...

Do you offer glamping holidays?

We offer glamping breaks at Woolacombe Bay. Read more...

Why can't I book a short break in a Farmhouse?

Our farmhouses are available for 7 & 14 night holidays starting on a Saturday only. Read more...

What age is an infant?

When booking your holiday, the following age ranges apply: Infant: 0 - 4 yearsChild: 5 - 17 yearsAdult: 18 - 54  yearsSenior: 55+ yearsAll Read more...

Do I get a refund if I cancel on the day I book?

The deposit you pay for your holiday is intended to cover the cost of making your booking, things like card payment fees, securing your payment details, Read more...

Can I book a Beach Retreat caravan?

We regularly replace our caravan Holiday Homes to ensure that we're offering you the very best accommodation experience. That means that our Beach Read more...

Do you provide for guests with accessibility needs?

Our friendly and knowledgeable Reservations Advisors are here to help you find your perfect holiday, so please contact them before making your Read more...

How much do I have to pay today?

Securing your holiday at any of the four Woolacombe Bay Holiday Parks couldn't be easier! With a small deposit you can assure your chosen Park, dates Read more...

How do I order a brochure?

You can click here to order a brochure or call us. Read more...

I would like to book a holiday as a surprise for a friend or family member how do I do this?

If you would like to book a holiday for a friend or family member as a surprise, we ask that you call one of our advisors. They will then be happy to make Read more...

How do I know who the lead guest is?

The lead guest is the person who's name is on the holiday confirmation. This person is responsible for the booking contract on behalf of everyone in Read more...

Do I have to pay for a pet if I am not bringing one?

If you are booking pet friendly accommodation there is a mandatory charge of £30 per pet per booking up to a maximum of 3 pets. This charge cannot Read more...

Is the price per accommodation?

The prices shown on our website are all per Holiday Home or per Camping & Touring pitch for: Holiday Homes - up to the capacity shown for the Read more...

What special offers are there?

You can find our latest holiday discounts, special offers and deals here for Holiday Homes and for Camping & Touring. Read more...

How do I find your best offers?

You'll guaranteed to find our best available offers on our website, or call us to speak to a knowledgeable holiday advisor. Our website prices also Read more...

Where can I find my holiday reference number?

You can find your holiday reference number on the top right hand corner of your holiday confirmation. Alternatively you can log onto My Account and view Read more...

How old is an adult?

To make a booking with us the lead name - the person responsible for the booking and all members of the party and who must attend the holiday throughout Read more...